SUPPLIER GUIDE [ENG].pdf

PRODUCTS CORPORATION

Supplier Guide

1/2002 – rev. 1

PURCHASING

TRICO GLOBAL ORGANIZATION

Trico Products Corporation, Brownsville, Texas

Trico Products Technology Center, Rochester Hills, Michigan

Trico Componentes S.A. de C.V., Matamoros, Mexico

Trico Products Corporation, Buffalo, New York

Trico Limited, Pontypool, Gwent, U.K.

Trico PRY, Springvale, Victoria, Australia

Trico Latinoamericana, S.A. de C.V., Buenos Aires, Argentina

MISSION STATEMENT

The mission of the Trico Global Purchasing Organization is to provide required

materials and components at the optimum combination of cost, quality, delivery

and service. We will accomplish this by establishing a global procurement team

to gain information about new technologies, materials, services, sources of supply

and changes in market conditions. We will exceed internal and external customer

needs by combining local and global purchasing and building supplier alliances,

where appropriate.

This guide is provided to briefly describe some of the standard expectations of Trico to its

supply base. It is intended to serve as an outline of our requirements for planning and

implementation and ongoing production of product. Throughout our association, other

requirements may be issued under separate cover. Please use this guide as a resource to better

understand Trico and the vital role you, the supplier, play in our corporation’s future success.

GENERAL REQUIREMENTS

The ISO/TS 16949 System is the standard adopted by Trico. Suppliers are expected to

establish and maintain, or be working toward the standards of the Quality System Requirements

in their fundamental quality systems. It is the responsibility of the supplier to ensure that they

are conforming/working to the latest revision of the Quality System Requirements.

QUALITY EXPECTATIONS

In order for Trico to maintain high customer satisfaction in meeting requirements of just-in-time

delivery and higher product quality standards, it is expected that our suppliers commit to

provide high quality, on-time delivery and a cost-efficient product.

Suppliers to Trico must be in compliance with the Automotive standards as defined by the

Quality Systems Requirements of the automotive industry. This is to ensure that the

documentation, development, and implementation of procedures and processes is done in a

manner that will assure that product quality and/or services meet these standards. The

challenge is to achieve zero defects.

Suppliers must inform Trico in advance of any potential quality or delivery problems on current

product or new product which could affect Trico in meeting our customer’s requirements or

specifications. Suppliers are required to respond to quality concerns or rejections in a manner

which will ensure the continued flow of production product to our customers on schedule.

The suppliers are required to identify the root cause of the problem, institute corrective actions,

and verify the actions taken to prevent recurrence in a timely manner using recognized problem

solving techniques. Documentation must be provided to Trico which addresses these issues

when requested.

All sample submissions must be completed on time with no open issues and with the required

documentation, testing, and material certification to meet the required automotive standards.

Any problems or delays in meeting the sample dates must be reported to Trico as soon as

identified so actions can be taken to remedy the situation.

These are a few of the expectations of quality and does not encompass all issues. Any questions

concerning requirements or standards for quality should be directed to the Quality Manager of

the specific Trico facility involved.

TECHNICAL EXPECTATIONS

Our goal at Trico is to achieve success through striving for Product Excellence. Product

Excellence is achieved when we have a high level of internal and external integrity in our

products, processes, and services. We expect our suppliers to be an integral part of the process

we use to achieve Product Excellence. Trico’s APQP (Advanced Product Quality Planning)

process is used as a structured method of managing product and process design and

development.

In order to achieve a high level of internal integrity and guarantee that our “parts fit and work

well together,” our suppliers are expected to be involved at the concept phase of each program

through our APQP process. This early involvement in the product development process by

suppliers is critical to our mutual success. Suppliers are “pre-sourced” early to solidify our

relationship. Timely support of product development, on time prototypes, on time part approval

and actively bringing new ideas and concepts to Trico is required to keep existing business and

earn new business opportunities. It is imperative that suppliers optimize design and

manufacturing on a world class level, use environmentally responsible practices, and adopt a

lean manufacturing philosophy.

As the product and required processes move from the concept phase to development and into

production, Trico and the supplier should be refining production and process to provide strong

external integrity to our customers. Our products should provide the customer with an

experience (performance, quality, and cost) that is consistent with their expectations. It is

critical, and the intent of Trico, to have the pre-sourced supplier ultimately be the production

source. The supplier must realize that his level of intensity in the program must be high

throughout the product development process.

As automakers face more and more pressure to reduce costs and new model development time,

Trico is once again in lock-step with their needs. Through the implementation of a unique

design and process automation technology called generative modeling, or “Knowledge-based

engineering” (KBE), Trico is able to capture, retain, apply and enhance its best product

development practices. The end result of the KBE system is a dramatic reduction in

developmental cycle times. With KBE, product development teams can generate multiple

designs in the time it would normally take to generate one. KBE, which can be used 24 hours a

day through computer link-up with all of the company’s worldwide engineering operations,

allows Trico to optimize its designs, reduce complexity, and decrease time-to market while

holding costs in line.

The supplier is expected to provide expertise and experience in the product design and

manufacturing of components, participate fully in simultaneous engineering activities, and work

to prove product and process robustness up to and through production. Suppliers are expected

to attend design reviews, provide CAD support as required, support prototype builds, participate

in internal and customer product development teams, support and promote VA/VE activities,

and provide documentation to fulfill the product development process. Normal advance quality

planning tools such as process flow diagrams, process FMEA’s, gauging plan, and process

control plans must be submitted in the concept phase and finalized before the production phase.

During all program activities, the supplier is expected to submit a bi-weekly open issues

summary chart of all activities to their respective Trico purchasing agent.

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