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safety and security
www.microsoft.com/protect
online
protect your computer, yourself and your family
inside
online safety
and security
is all about you
volume 1, issue 1
letter of introduction
safety and security
online
Can you remember the irst time you ventured onto the Internet? I can. I remember feeling like my world
had suddenly multiplied in size. I have been involved with computers for a long time, starting as a pro-
grammer over 15 years ago. However, it was in about 1996 that the Internet began to change my life. It
was in that year, when I was working as a consultant traveling the globe, that all of a sudden e-mail be-
came a substitute for voice mail, and business information was available online rather than only through
research teams. Collaboration on projects across the globe became possible since we had the opportu-
nity to communicate. Needless to say, a world of new opportunities opened up, increasing my reach and
my connection with others, and enabling me to use real-time information in decision-making.
2
Letter of Introduction
Kristin Johnsen, Microsoft senior director of security outreach, discusses online safety and what Microsoft is
doing to help people protect their PCs, themselves and their families online.
cover story
4
New Safeguards, Education and Law Enforcement Ease Web’s Growing Pains
Featuring commentary from a real victim of cybercrime, this feature story describes the threat of cybercrimi-
nals and tells how law enforcement is taking action against online crime. Learn how to be cybersmart in your
online ventures.
Kristin Johnsen
Senior director
of security outreach
Security Technology Unit
Microsoft Corp.
Today the Internet is no longer new or novel to most of us. A 2005 study by the Pew Internet & American
Life Project found that more than two-thirds of Americans are now using the Internet. They use it to com-
municate with friends and family, pay bills, comparison-shop in a worldwide marketplace, watch movies,
and perform other tasks that would have seemed impossible even a decade ago. However, high-proile
cases of online identity theft, child exploitation and computer viruses are quite understandably fueling
concern about safety and security on the Web. The economic impact of these online threats is steadily
rising as well; because of viruses and spyware, over the past two years American consumers spent at least
$7.8 billion for computer repairs, parts and replacement, according to the 2006 Consumer Reports “State
of the Net” survey.
8
Technology Solutions
A sampling of security products and services, and advice on choosing the best options for
your security needs.
parents
11
Bridging the New Generation Gap: Straight Talk and Advice on How Parents
All of us who enjoy and beneit from the Internet also play a vital role in helping make and keep this
valuable resource safe and secure. To help ensure a more trustworthy Web experience, parents and their
kids irst need to clearly understand the risks that exist online. The good news is that today’s online
threats are for the most part manageable and avoidable, and there are solutions — both technological
and behavioral — for the various problems and risks. Microsoft Corp. and its partners have developed
this publication,
Safety & Security Online
, to share a broad range of security information, tools and
other resources available to help people protect their PCs, themselves and their families online.
Can Help Protect Their Kids Online
Real-life accounts of the importance of online safety, from the perspective of consumers and their families
expressing real-life concerns about safety and security on the Internet.
17
Acronyms 101: Understanding Online Jargon
A quiz for households with children online. Do you know what your children are really talking about online?
As you read on, you will ind easy-to-understand online security guidance tailored to the interests and
concerns of speciic groups: parents, teens, kids, and seniors. Through this and many other educational
resources within Microsoft’s ongoing Trustworthy Computing efforts, we aim to put people in control
of their information and give them the opportunity to realize the full potential of the Internet. We are
doing this through the following means:
50+
18
Online Safety Advocates Boost Efforts to Educate Older Consumers
A real-life account of cybercrime from the perspective of a cybervictim. Read her story to learn what she did
to get even and how you can help protect yourself from similar crimes.
teens
21
Don’t Get Trapped in Your Own Web Social Circle
Tips and tricks for those who blog and use social networking sites. Learn more about safe ways to share your
information online.
• Making our products more secure out of the box, including our lagship operating system, Windows.
• Providing a broad range of additional security-enhancing tools for consumers.
• Bringing helpful information to the public by collaborating with other companies and advocacy groups
to organize activities, such as through the creation and maintenance of http://www.staysafe.org, an
independent Web site that provides an array of Internet safety resources.
• Helping law enforcement and government agencies crack down on online criminals through joint
educational efforts and new technology.
partnership
24
Working Together to Increase Online Safety and Security
When organizations work together, they can communicate strong messages to a wide-reaching audience.
This feature outlines Microsoft’s work with several organizations to help educate consumers on the best
practices for online safety.
You will see evidence of these and other efforts throughout
Safety & Security Online
. We hope these
resources will inspire you to take a closer look at your own online safety habits as well as those of your
family. Microsoft and its industry partners would like you to spend your online time realizing your per-
sonal potential, using the Internet safely to help reach your goals.
27
Online Safety Information Cards
For quick reference, these information cards provide quick online safety guidance, tips and resources. Easy to
cut out so you can keep them handy
Be safe and secure online,
Kristin
OCT 06 | SAFETY & SECURITY ONLINE
OCT 06 | SAFETY & SECURITY ONLINE
COVER STORY
COVER STORY
new safeguards, education and law
enforcement ease the web’s growing pains
And, despite studies that indicate a majority of consum-
ers are still vulnerable to online criminal activity, Kristin
Johnsen, senior director of security outreach for Micro-
soft’s Security Technology Unit, is optimistic. “If people
know about the online risks, follow the right safety steps
and use technology to help protect themselves, they can
almost always be avoided,” Johnsen said.
16 million instances of malicious software from 5.7 million
computers by running a monthly scan for malicious soft-
ware during the 15 months after its January 2005 debut.
• Windows XP Service Pack 2 has reduced the number
of critical vulnerabilities compared with the previous
version of Windows XP, according to internal Microsoft
analysis.
AfterhurricanesKatrinaandRita,theInternetdemonstrateditspower.And,asreliance
ontheInternethitnewhighs,onlinecriminalactivitysoaredtonewheightsaswell.
vocabulary lesson
v.
A method of identity theft carried out through the
creation of a Web site that seems to represent a legitimate
company
USAGE
Online criminals pretend to be
legitimate businesses to phish for personal information.
• Windows Live OneCare, an all-in-one,
automated PC Care service that com-
bines anti-virus, anti-spyware, irewall,
data-backup and restore protection
features, as well as tune-up features and
around-the-clock online support.
PHISHING
PRONOUNCED
\FISH-ING\
Almost overnight, scam artists went on a “phishing” spree,
soliciting donations online to phony charities via e-mails
that directed people to equally phony Web sites designed
to look like those of trusted companies. Business was so
brisk that Katrina-related Web domain names were being
sold through online auction sites, with starting bids as
high as $15,000, according to The Washington Post in
August of 2005.
Covering All the Security Bases
• In addition to its fully managed “take care of everything
for me” service, Windows Live OneCare offers consum-
ers certain free services such as Windows Live OneCare
Family Safety, OneCare Advisor and Windows Live OneC-
are Safety Scanner. Windows Live OneCare Family Safety
is a free safety service in beta form that will include
content iltering for the Web, contact list management
tools for communication services, and online activity
reports. OneCare Advisor is also available free as a part
of Live Toolbar; it provides quick and easy access to the
Windows Live OneCare Safety Scanner, a free, on-de-
mand online resource to help consumers protect
themselves and keep their PCs running well, as
well as an updated version of Microsoft Phishing
Filter that includes additional functionality to help
protect consumers from online data theft.
Consumer Joe Macher is among the latest converts to
this new generation of security software. Macher’s two
home PCs began to slow and crash earlier this year after
he downloaded some free online games for his grandkids.
The retired paper-industry supply engineer thought his
old security software would protect his PCs if any spyware
was stowed away in the games; it didn’t. “The games
looked fun and innocent enough,” he said. “But in the
background, someone was busy loading up my machine
with spyware, adware and viruses.”
Welcome to the Internet’s dificult adolescence. As
the Web has matured from fad to work tool and
now to a daily necessity for tens of millions of
Americans, the potential risks unleashed by hack-
ers and criminals have also matured. A seemingly
constant stream of media reports tell of Web-
borne threats: computer viruses that can dam-
age millions of computers in one fell swoop,
spyware and phishing attacks that fuel nation-
wide identity theft, and personal networking
services that can be misused to lure children
and other unsuspecting Internet users.
When both computers began
slowing and crashing, Macher
realized that he had to do
something and do it quickly.
He looked to newer security
programs; in the end, the
Windows Defender beta
— a free download
from Microsoft
— uncov-
ered the
spyware
that was
causing the problems,
and Macher was able to eliminate it by having a
technical support person help him reload his operating
system.
• SmartScreen
®
Technology, which helps ight
spam and phishing, is available across e-mail
platforms from Microsoft to help protect users
from unwanted e-mail.
Much of the hope for increased Internet
safety rests with a new generation of
easy-to-use and comprehensive Internet
security products, as well as a funda-
mental change in the way technology is
developed: with security in mind from
the ground up. This maturation also
hinges on people taking advantage of
these products and educating them-
selves through the broad variety
of guidance available from online
companies, law enforcement of-
icials and consumer advocacy
organizations.
• The Microsoft Phishing Filter is also available in
the Live Toolbar and Windows Internet Explorer
®
7 to help protect customers from rapidly evolving
phishing scams.
“Software services, such as Microsoft Automatic Updates,
are also helping increase online security,” said Microsoft’s
Johnsen. These services can automatically download soft-
ware updates to your computer that help protect against
new threats, like viruses or worms and other potential com-
puting security vulnerabilities before they become issues.
Macher is one of the millions of people who have down-
loaded the Windows Defender beta since its debut. In
addition to Windows Defender, Microsoft offers a variety of
security offerings to help protect the computing experience:
“This helps keep your Windows-based computer protect-
ed and up to date against potential threats,” Johnsen said.
“It also gives consumers a good feeling that their machine
is safer.”
• Stand-alone security software products including the
Malicious Software Removal Tool (MSRT), which removed
OCT 06 | SAFETY & SECURITY ONLINE
OCT 06 | SAFETY & SECURITY ONLINE
COVER STORY
7.8
HOURS
10.3
HOURS
Cracking Down on Cybercriminals
PER WEEK
PER WEEK
Macher and other Internet users beneit from another
type of security effort, even though they aren’t the target
audience: Law enforcement agencies are taking action
against cybercriminals, which in turn helps all Internet
users. Joint efforts — which often combine the resources
of Microsoft, law enforcement and other organizations
— have led to hundreds of cases legal action against
spammers, phishers and other cybercriminals worldwide.
Most notably Microsoft and the New York state attorney
general sued spammer Scott Richter (formerly known as
the “Spam King”), resulting in a $7 million settlement in
August 2005 for Microsoft. Efforts like this send the mes-
sage to others thinking of sending spam that it’s a crime.
Microsoft then donated the settlement funds to further
technology and education efforts.
I’m Fighting Back…
COMMUNICATING WITH FRIENDS
VIA COMPUTERS OR CELL PHONES
DOING SOCIAL ACTIVITIES
OUTSIDE OF SCHOOL
Source: Paul Hitlin, Amanda Lenhart, Mary Madden, “Teens & Technology: Youth Are
Leading the Transition to a Fully Wired and Mobile Nation,” Pew Internet & American Life
Project, July 27, 2005. http://www.pewinternet.org/PPF/r/162/report_display.asp
Getting Cybersmart
Equally encouraging, Johnsen said, is the mainstream
media’s increased attention to Internet security. “There are
daily news reports about the dangers posed by worms,
viruses and online predators,” she said. “Consumers are
getting the message that there is a need to be careful so
their family can get and stay cybersafe.”
The good news is that people don’t have to look far to
ind abundant resources, most of which are available at no
charge. People can take their choice of trusted advocacy
groups and organizations, from technology companies
such as Microsoft (http://www.Microsoft.com/protect)
to sites that combine the knowledge and perspectives
of numerous organizations, such as GetNetWise
(http://www.getnetwise.org). In addition, community-
based sites such as http://www.staysafe.org compile
guidance from several different sources: i-SAFE, Microsoft,
NCMEC, NetFamily News, Net-Mom Approved, OnGuard
Online and SafeKids.com.
By closely tracking malicious code and rapidly alerting law
enforcement when outbreaks occur online, technology
companies are reducing the spread of worms and other
destructive software and are helping to bring cyber-
criminals to justice. Microsoft is in a unique position to
help law enforcement combat cybercrime, because it can
document the activity and provide the evidence needed
to bring a case to court. Providing law enforcement with
resources, expertise and information that make it easier
for them to prosecute cybercriminals is not only the right
thing to do, it helps keep the Internet safe.
Pre-emptive efforts have produced new law enforcement
tools such as CETS. Developed by Microsoft, the Royal
Canadian Mounted Police (RCMP) and the Toronto Police
Service, CETS software tools and technologies help make it
possible for law enforcement to capture, share and search
for information worldwide about online child-exploita-
tion cases. Several countries have expressed an interest in
the system since the tool was unveiled in Canada in 2005.
Most recently, Indonesia adopted CETS in June 2006, and
Microsoft is working with governments and law enforce-
ment agencies worldwide on future CETS rollouts.
Many of the organizations dedicated to online safety are
banding together to take their safety and security lessons
on the road, through nationwide or regional tours. The
Get Net Safe Tour, traveling to 12 cities across the United
States, is a joint effort by Microsoft and 10 other orga-
nizations to offer safety education events for students,
parents, teachers, those over age 50, and government and
community leaders across the country.
Macher believes that taking the time to learn about how
to stay safe online is as important as implementing a
security technology.
As the Internet outgrows its adolescence, lessons learned
through Hurricane Katrina’s massive online response
and experiences like Macher’s spyware attack show that
some level of crime on the Internet will likely always exist.
However, if people’s awareness about how to help protect
themselves online matures along with the Internet, many
online threats may be avoided and people can positively
experience all the Web has to offer.
“You really need to educate yourself,” Macher said. “At-
tend an informational seminar; sit down with a cybersavvy
friend, or visit one of the Web sites. Just make sure you
learn the do’s and don’ts before you do something silly
like I did.”
Microsoft has provided special training to more than
15,000 of its developers, program managers and
testers on how to build more secure computer code
— and this training is regularly updated to help these
employees keep up with changes in security threats. More
secure code makes it harder for hackers and thieves to
break into your home PC, and is just one of the enhanced
processes in Microsoft’s Security Development Lifecycle.
OCT 06 | SAFETY & SECURITY ONLINE
COVER STORY
COVER STORY
Firewall
Anti-spyware software
A must-have security feature for those who don’t yet have
Windows XP Service Pack 2, Windows Live OneCare or
another security offering with a built-in irewall.
To provide optimal anti-spyware protection, Microsoft
developed Microsoft Windows Defender:
• Windows Defender. In addition to helping defend
against pop-up ads, slow performance and security
threats caused by spyware and other unwanted software,
this service offers a user interface that adapts how it
alerts you based on the severity of a threat. This reduces
intrusion while helping ensure urgent threats don’t go
unnoticed.
For more information and download details, visit
http://www.microsoft.com/protect.
Software updates
Online services, such as Microsoft Automatic Updates,
help ensure that your PC has the most current updates
and protections for today’s ever-evolving online threats.
These updates can be delivered and loaded onto your PC
via the Internet automatically — with your permission, of
course.
Available at http://www.microsoft.com/windowsdefender.
additionalmicrosoftsafety
andsecuritysolutions
For more information and for installation instructions,
visit http://update.microsoft.com
Windows Live OneCare
Windows XP Service Pack 2 (SP2)
This is a favorite with those who don’t have a lot of time
or want to help ensure that their security software works
well together. Windows Live OneCare is an all-in-one PC
care service that manages protection, maintenance and
backup, so customers don’t have to worry about protect-
ing and maintaining their PCs. It performs the following
protective duties and PC maintenance:
technology
solutions
This update to the Windows XP operating system is all
about security improvements, and it’s one of the most
important service packs ever released. For those who
already have Windows XP, this all-in-one update includes
the following:
helpingpeoplebetter
protecttheirPCs,themselves
andtheirfamiliesforasafer
computingexperience
• Windows Firewall helps defend your computer against
viruses and intruders trying to access your computer
over the Internet.
• Anti-virus protection features remove viruses, worms
and Trojan horses, based on a continually updated list of
threats.
• Windows Security Center is a command central for
managing your Windows XP security settings, includ-
ing irewall status, automatic update settings and virus
protection.
• Windows Defender defends against pop-up ads, slow
performance and security threats caused by spyware and
other unwanted software.
• Two-way irewall checks for threats in incoming data
— as well as viruses or stealth programs, such as zom-
bies or spyware — that can run unnoticed in the back-
ground and send information from your computer to
the Internet.
• Pop-up Blocker gives you more control of your Internet
browser by stopping most pop-up ads.
Many people experience frustration when they try to protect their PCs, themselves and
For more information and download details, visit
http://www.microsoft.com/windowsxp/default.mspx.
• Performance tune-ups automate tedious but important
maintenance tasks, such as cleaning up your hard disk
and reassembling broken iles and other faults that can
slow PC performance. They also install updates to Micro-
soft operating systems.
their families online. Although some understand the importance of staying safe while
Anti-virus software
on the Internet, with all the options available it is often hard to know what you and your
Don’t let a computer virus or other unwanted software
ruin your online experience. If you don’t use OneCare,
make sure you seek out other anti-virus software — and
follow the recommendations for keeping it up to date.
family should use. Here are some security products and services, and some related
advice on choosing the best options for your computer security needs.
• Backup a restore service helps re-create lost iles — in-
cluding those you may accidentally delete — and create
an extra copy of valuable iles on CD, DVD or an external
hard drive. The service also puts things back where you
left them; you don’t even have to remember where they
For more information and download details, visit http://
www.microsoft.com/protect.
OCT 06 | SAFETY & SECURITY ONLINE
OCT 06 | SAFETY & SECURITY ONLINE
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