phnrn71s2.pdf

Release Notes for Cisco SIP IP Phone 7940/7960

Release 7.1

May 24, 2004

Contents

This document lists the known problems in Cisco Session Initiation Protocol (SIP) IP Phone 7940/7960

Release 7.1 and contains information about the Cisco SIP IP Phone 7940/7960 (hereafter referred to as

the Cisco SIP IP phone) that is not included in the most recent release of the phone documentation.

This document includes the following sections:

•

Contents, page 1

•

New and Changed Information, page 2

Installation Notes, page 2

•

Caveats, page 2

•

Related Documentation, page 3

Obtaining Documentation, page 3

•

Obtaining Technical Assistance, page 5

Corporate Headquarters:

Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

New and Changed Information

New Software Features in Release 7.1

No new software features are supported in Cisco IP Phone 7940/7960 Release 7.1.

Installation Notes

For Cisco SIP IP phones, follow the instructions in the “Upgrading the Cisco SIP IP Phone Firmware”

section at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7960/addprot/mgcp/frmw

rup.htm

For these instructions, use P0S3-07-1-00.sbn as the image name for Release 7.1. You can find the current

images at the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/sip-ip-phone7960

Caveats

Open Caveats—Release 7.1

This section documents possible unexpected behavior by Cisco IP Phone 7940/7960 Release 7.1. This

section lists only severity 1 and 2 caveats and select severity 3 caveats.

•

CSCea49094 : SIP: 79x0 phones are NOT escaping RESERVED characters in URI/URLs

•

CSCec14587 : SIP: Need to CACHE & cycle thru multiple DNS entries for FQDN Type A

•

CSCec44511 : SIP Phone are not sending ICMP port unreachable

•

CSCec87021 : SIP: Inconsistent Behavior of AutoComplete Feature on 79x0 phones

•

CSCed73817 : Anonymous Call Rejection returns wrong Response code

•

CSCee17946 : SIP: 79x0 ignores dst_start_time parameter when configured

•

CSCee49363 : SIP: Tx INVITEs to wrong port number after Rx 302 Moved Temporarily

•

CSCee53134 : SIP: CallerID Blocking needs to change more values to ANONYMOUS

Resolved Caveats—Release 7.1

All caveats listed in this section are resolved in Cisco IP Phone 7940/7960 Release 7.1. This section lists

only severity 1 and 2 caveats and select severity 3 caveats.

•

CSCec60588 : 7960 SIP phone reboots if subjected to Protos SIP Cert Test

•

CSCec77988 : 7960s MD5-sess recalculates A1 on every request

•

CSCed21171 : SIP IP Phone resets rtp session when it receives sip re-invite

Release Notes for Cisco SIP IP Phone 7940/7960 Release 7.1

Related Documentation

•

Cisco SIP IP Phone Administrator Guide, Release 7.1

•

Cisco IP Phone 7960 and 7940 Series at a Glance

•

Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940, and 7910 Series

•

Installing the Wall Mount Kit for the Cisco IP Phone

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical

resources. These sections explain how to obtain technical information from Cisco Systems.

Release Notes for Cisco SIP IP Phone 7940/7960 Release 7.1

Documentation Survey

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from

the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

•

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription

Store:

http://www.cisco.com/go/subscription

•

Nonregistered Cisco.com users can order documentation through a local account representative by

calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere

in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments regarding Cisco IOS software release notes and caveats documentation

to relnote-feedback@cisco.com.

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your

document or by writing to the following address:

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Documentation Survey

Is Cisco documentation helpful? Click here to give us your feedback or go to the following URL to give

us your feedback:

http://www.cisco.com/warp/public/732/docsurvey/rtg/ to give us your feedback.

Release Notes for Cisco SIP IP Phone 7940/7960 Release 7.1

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco

Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services,

online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for

technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical

issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365

days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you

have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are

those in which your network is minimally impaired or for which you require product information.) After

you describe your situation, the TAC Case Open Tool automatically recommends resources for an

immediate solution. If your issue is not resolved using the recommended resources, your case will be

assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely

degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers

are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You

and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your

business operation are negatively affected by inadequate performance of Cisco products. You and Cisco

will commit full-time resources during normal business hours to resolve the situation.

Release Notes for Cisco SIP IP Phone 7940/7960 Release 7.1

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