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More Praise for May I Have Your Attention, Please?
“Give Chris Hilicki your attention and she’ll give you something
priceless: the ability to discover and live your true story. She not
only helped me tap into the core essence of my publishing company,
she helped me tap into the core essence of my personal story. My
brand—and my life—are the richer for it.”
—Allen Arnold, Senior Vice President and Publisher,
WestBow Press, A Division of Thomas Nelson, Inc.
“A few years ago, Chris set out to build a children’s book company
and created a powerful brand recognized and adored by children and
parents across America. Along the way, she discovered and nurtured
her own ‘personal brand identity’—a feat that served to catapult her
career and contribute to a high level of personal satisfaction. Chris’
‘true story’ approach to branding is compelling and motiva-
tional. At last we have a unique branding strategy with insight
and advice to empower us on both a personal and a professional
level.”
—Yvonne Martin Kidd, Director, Marketing and
Communications, Vanderbilt Owen Graduate
School of Management
“Chris Hilicki has written a profoundly human business book
that urges each of us to be aware of ourselves as brands. Whether
we know it or not, we all stand for something in the eyes of others.
Our ‘reputations’ account for only part of this, for that term too nar-
rowly reflects the rational side of our natures. Our personal brand
identities encompass reputation, but also the deeper symbols and val-
ues we embody and that frame our social personas. Chris Hilicki’s
enormously warm and readable book reminds us that we are the ones
responsible for constructing and shaping this social persona—our per-
sonal brands. It is not just Oprah Winfrey and Bill Gates who create
their own personal brands—it is each of us. In awareness of this lies
unique power and freedom. In the venerable American tradition of
the motivational guide, May I Have Your Attention, Please? is sure
to be worthwhile for readers at all stages of their careers.”
—Scott McDonald, Ph.D., Senior Vice President,
Research, Condé Nast Publications
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“Me? A brand? Are you kidding? May I Have Your Attention, Please?
makes us realize that not only do our own experiences greatly impact
who we are, they create an impression in others’ minds that we can
call our personal ‘brand.’ The unique history and character of a corpo-
rate organization is the true basis for a brand, much more than just a
logo. Chris Hilicki persuades us to thoughtfully take the time to ana-
lyze and rebuild our own brands. By sharing her extraordinary per-
sonal and professional experiences, Chris reveals the secrets to what
truly sets brands apart. This book helps us all realize that shining a
light on what makes us different is the essential first step to creating a
powerful brand. Read it and get started on your journey to success!”
—Theresa Reagan, Executive Director,
Children’s Health Education Center, Wisconsin
Children’s Hospital
“After reading Hilicki’s book I realize I have been studying the most
powerful branders in the world—babies. Babies do just what Hilicki
says a brander should do: Their stories are short, incredibly clear, un-
apologetically attention getting, and, most important, authentic and
unique. Hilicki does something for us that babies can’t do. She tells us
how to discover our own story. She gives each of us ways to dis-
cover our authentic me and genuinely make others a part of our
story. When people experience our story they will feel thrilled to
know, share, and be connected to us, just like with babies. So, when
you read this book you risk becoming a baby, but the benefit is mak-
ing yourself into a unique brand.”
—Ed Tronick, Chief of the Child Development Unit,
Associate Professor of Pediatrics and Psychiatry,
Harvard Medical School
“Chris Hilicki has put together a great resource for every CEO and
company that wants to define and improve their brand. Each of
us, whether as individuals or as organizations, has a story that must
be told. Chris helps us create the chapters that immediately bring the
brand to a better life.”
—Kevin E. Dunn, Former USA Division President,
McDonald’s Corporation
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May I Have Your Attention, Please?
Build a Better Business
by Telling Your True Story
Chris Hilicki
John Wiley & Sons, Inc.
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Dedicated to Rich, for loving me just the way I am
Copyright © 2005 by Chris Hilicki. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the
1976 United States Copyright Act, without either the prior written permission of the
Publisher, or authorization through payment of the appropriate per-copy fee to the
Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400,
fax 978-646-8600, or on the web at www.copyright.com. Requests to the Publisher for
permission should be addressed to the Permissions Department, John Wiley & Sons,
Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008.
Limit of Liability/Disclaimer of Warranty: While the publisher and the author have
used their best efforts in preparing this book, they make no representations or
warranties with respect to the accuracy or completeness of the contents of this book
and specifically disclaim any implied warranties of merchantability or fitness for a
particular purpose. No warranty may be created or extended by sales representatives or
written sales materials. The advice and strategies contained herein may not be suitable
for your situation. You should consult with a professional where appropriate. Neither
the publisher nor the author shall be liable for any loss of profit or any other
commercial damages, including but not limited to special, incidental, consequential,
or other damages.
For general information about our other products and services, please contact our
Customer Care Department within the United States at 800-762-2974, outside the
United States at 317-572-3993 or fax 317-572-4002.
Wiley also publishes its books in a variety of electronic formats. Some content that
appears in print may not be available in electronic books. For more information about
Wiley products, visit our web site at www.wiley.com.
Library of Congress Cataloging-in-Publication Data:
Hilicki, Chris.
May I have your attention, please? : build a better business by telling your true
story / Chris Hilicki.
p. cm.
ISBN 0-471-67889-9 (cloth)
1. Success in business. 2. Self-actualization (Psychology) I. Title.
HF5386.H52 2005
658.8'27—dc22
2004016913
Printed in the United States of America.
10987654321
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