IT Service Management Solutions and Linux - driving business value through technology.pdf - Angielskie - shadow100

IBM Tivoli software for Linux environments

To support your business objectives

IT service management solutions and Linux —

driving business value through technology.

Discovering new ways

to manage IT resources in your

Linux environment

Virtually all business activities today rely on technology — whether

it’s monitoring security threats or availability of critical business

processes, or ensuring compliance with regulatory obligations. With

so many users dependent on IT resources, meeting service levels —

whether formal or implied — is critical to the success of your

company. However, fast-changing market demands, unpredictable

application workloads and the need to manage high volumes of

information across heterogeneous resources can make it difﬁcult

to meet these service levels.

To achieve success in this challenging environment, you need

to employ new methods to manage your IT resources. Using an

operating platform based on open standards — like the Linux ®

operating system — enables you to change or align your technology

in response to unexpected market and compliance demands. Giving

you freedom and choice — and greater potential to turn your IT

investments into quantiﬁable business value.

“We selected IBM Tivoli System

Automation for Multiplatforms

because we needed 99.99 percent

availability and nothing less.

With Tivoli System Automation

for Multiplatforms clustering

software, we never have to

worry about downtime.”

Help maximize

the value of your

Linux investment

To help implement a new IT service

management strategy within your Linux

environment, IBM offers a multilayered

approach to IT service management

designed so you can:

As you deploy innovative technology

on Linux to improve the operation of

your core business processes, IBM

IT Service Management solutions can

help maximize the value of your Linux

investments while helping to reduce the

cost to manage these environments.

IBM IT Service Management solutions

translate IT processes into manageable

pieces, or services, and then automate

their integration across all operational

areas. With IT processes integrated

end to end across your company, you

can more easily manage your entire

IT infrastructure — while ensuring

your technology resources are fully

aligned with your business strategies.

Dirk Rademacher,

Data Center Manager,

Proximity Group, Germany*

• Help maximize the value of your

current and future IT resources.

• Accelerate the connection of people,

processes, information and tech-

nology across heterogeneous

platforms, including Linux.

• Provide a link between your business

priorities and IT infrastructure.

IBM Tivoli ® software, a critical part of the

IBM IT Service Management portfolio of

solutions, can help you understand how

the performance and availability of IT

resources affect the applications, processes

and services that power your business.

IBM Tivoli software provides the security,

reliability and manageability you need to

maintain performance levels while helping

you reduce the time and costs associated

with managing your IT challenges. Last

but not least, IBM Tivoli software provides

the capabilities to help your business meet

compliance and regulations.

Open. Reliable. Secure. Cost-effective. Together, IBM Tivoli software

and Linux provide the flexibility to respond to market changes, fuel

growth and simplify your IT infrastructure. All critical elements

necessary to help you become an On Demand Business—an

organization that is engineered for change and ready to respond

efficiently to shifts in the marketplace.

Operating your IT processes in a service management paradigm will

help you keep people and IT resources focused on business priori-

ties, such as delivering more accurate inventory information to the

sales force. This approach also helps minimize disruptions caused

by common IT changes, which typically cause up to 80 percent of

unplanned system outages.

IBM software for Linux: a history of success

IBM has a long commitment to Linux and open computing. IBM

quickly recognized the potential of an open, nonproprietary Linux

operating system and embraced it. During the evolution of Linux,

IBM has helped deﬁne standards and share technology to help others

build solutions on Linux. Every month, IBM tracks an average of 2,000

developers who are actively working on IBM software applications

built to run on the Linux operating system. These developers have

already created more than 2,500 Linux technology–enabled IBM soft-

ware applications. As part of its commitment to the Linux community,

IBM provides world-class support for Linux software, including:

An IBM IT Service Management infrastructure can help you:

• Harness key technologies to help optimize business

value.

• Meet your service level agreements in an efﬁcient and

cost-effective manner.

• Leverage your IT investment by integrating business and

IT process management.

• Deliver services through well-deﬁned, repeatable

processes where business value can be measured and

improved.

• A single support contact for quick, efﬁcient assistance.

• The largest Linux support organization staffed by

Linux experts.

Built on proven best practices

What’s the best way to implement an IT service management strategy

for your Linux environment? By utilizing best practices gleaned

from years of experience managing heterogeneous IT environments.

That’s exactly what ITIL delivers. An internationally recognized and

constantly evolving collection of IT best practices, ITIL is designed

to help organizations overcome current and future technology chal-

lenges. IT departments around the world use ITIL as a roadmap to

help guide the effective deployment of current technology, including

the realization of an IT service management strategy.

• Linux Integration Centers, which provide real-life

implementation demos.

IBM IT Service Management for the on demand world

Within the IT industry there is an increasing awareness that IT resources

need to be managed not as groups of servers, software, databases and

networks, but as an integrated system of components — across hetero-

geneous resources, including Linux — that supports the on demand

delivery of IT services. Built on the tenets of the Information Technology

Infrastructure Library (ITIL), IBM IT Service Management solutions

provide IT process-oriented solutions to manage IT services in a reliable

and predictable manner.

As a leading proponent of both ITIL and Linux, IBM provides the

software and services you need to efficiently and cost-effectively

implement an IT infrastructure that’s built on Linux, aligned to ITIL

best practices and based on IT service management processes.

Maximizing success: IBM IT Service Management

solutions for Linux

Whether you are integrating Linux into your existing environment or

have built your infrastructure solely on Linux, you can depend on

IBM IT Service Management solutions to help keep your applica-

tions and resources available, optimized and secure. For example,

IBM Tivoli Monitoring allows you to automate the monitoring

of operations and provide policy-based self-healing to facilitate

recovery. IBM Tivoli Storage Manager helps the efficient backup and

recovery of your Linux-based systems. Functions that are all core to

an ITIL-aligned IT service management strategy.

Implement an IBM IT Service Management strategy

within your Linux environment

IBM Tivoli software offers an integrated IT Service Management portfolio

of solutions to help optimize the security, scalability, availability and

reliability features of your entire infrastructure, including your Linux-

based systems. These solutions can help you quickly prioritize your

IT systems and processes to drive the highest business value. Using a

highly modular implementation approach, you can select which process

areas can help generate the greatest value today, and then build out

more as your needs change. The following sections detail some speciﬁc

IBM Tivoli software products that facilitate a successful IT service

management strategy within your existing IT infrastructure.

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Effective and efficient delivery of IT services in support of business goals.

IT Service Management Solutions and Linux - driving business value through technology.pdf

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