Compaq Evo Notebook N1010v Series(1).pdf

HP Pavilion ze4100 Notebook PC

Compaq Evo Notebook N1010v Series

Compaq Presario 1100 Series Mobile PC

Technology Code KE

Service Manual

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Company.

Service Manual

First Edition October 2002

Reference Number: N1010v/1100/ze4100

Document Part Number: F5761-90006

Service Manual

Contents

Product Information ...................................................................................................... 1-1

Features .........................................................................................................................................1-3

Operation.......................................................................................................................................1-6

Turning the Notebook On and Off .........................................................................................1-6

Checking the Status of the Notebook .....................................................................................1-7

Using Fn Hot Keys .................................................................................................................1-8

Resetting the Notebook ..........................................................................................................1-9

Specifications ..............................................................................................................................1-10

Internal Design ............................................................................................................................1-14

Removal and Replacement ............................................................................................ 2-1

Disassembly Flowchart..................................................................................................................2-3

Removing the Battery (User-Replaceable)....................................................................................2-4

Removing a SDRAM Module (User-Replaceable).......................................................................2-5

Removing the Wireless LAN Mini-PCI Card (User-Replaceable) ...............................................2-6

Removing the Hard Disk Drive (User-Replaceable).....................................................................2-7

Replacing Small Parts (User-Replaceable) ...................................................................................2-9

Removing the Keyboard Cover (User-Replaceable) ...................................................................2-10

Removing the Speaker Assembly (User-Replaceable)................................................................2-12

Removing the Keyboard (User-Replaceable)..............................................................................2-13

Removing the Switchboard PCA (User-Replaceable) ................................................................2-15

Removing the CD/DVD Drive (User-Replaceable) ....................................................................2-16

Removing the Display Assembly (Authorized Service Providers Only).....................................2-17

Removing the Top Case (Authorized Service Providers Only) ..................................................2-20

Removing the Floppy Drive (Authorized Service Providers Only).............................................2-22

Removing the Infrared (I/R) PCA (Authorized Service Providers Only) ...................................2-25

Removing the Heatsink (with Fan) (Authorized Service Providers Only) ..................................2-27

Removing the CPU Module (Authorized Service Providers Only) ............................................2-29

Removing the Motherboard (Authorized Service Providers Only) .............................................2-31

Replacing Components on a Bottom Case ..................................................................................2-35

Repairing the BIOS IC (Authorized Service Providers Only) ....................................................2-37

Removing Other Components (Authorized Service Providers Only) .........................................2-39

Troubleshooting and Diagnostics ................................................................................. 3-1

Support by Authorized Service Providers .....................................................................................3-1

Troubleshooting ............................................................................................................................3-2

Checking for Customer Abuse ...............................................................................................3-3

Troubleshooting the Problem .................................................................................................3-3

Verifying the Repair ...............................................................................................................3-4

Suggestions for Troubleshooting............................................................................................3-5

Diagnostic Tools .........................................................................................................................3-17

e-Diagtools Diagnostic Program ..........................................................................................3-17

Power-On Self-Test ..............................................................................................................3-18

Sycard PCCtest 450/460 PC Card (Optional) ......................................................................3-24

Windows Management Instrumentation (WMI)...................................................................3-25

BIOS Setup Utility................................................................................................................3-25

Replaceable Parts........................................................................................................... 4-1

Service Manual

iii

Reference Information................................................................................................... 5-1

Password Removal Policy............................................................................................................. 5-1

Hewlett-Packard Display Quality Statement................................................................................. 5-2

Service Notes and Obsolete Parts ................................................................................................. 5-4

Figures

Figure 1-1. Front View......................................................................................................................... 1-3

Figure 1-2. Back View ......................................................................................................................... 1-4

Figure 1-3. Bottom View ..................................................................................................................... 1-5

Figure 1-4. Resetting the Notebook ..................................................................................................... 1-9

Figure 1-5. Replaceable Module Diagram ......................................................................................... 1-14

Figure 2-1. Disassembly Flow.............................................................................................................. 2-3

Figure 2-2. Removing the Battery........................................................................................................ 2-4

Figure 2-3. Removing an SDRAM Module......................................................................................... 2-5

Figure 2-4. Removing the Mini-PCI Card ........................................................................................... 2-6

Figure 2-5. Removing the Hard Disk Drive......................................................................................... 2-7

Figure 2-6. Removing the Hard Disk Drive Tray ................................................................................ 2-8

Figure 2-7. Removing the Keyboard Cover ....................................................................................... 2-11

Figure 2-8. Removing the Speaker Assembly.................................................................................... 2-12

Figure 2-9. Removing the Keyboard.................................................................................................. 2-14

Figure 2-10. Removing the Switchboard PCA .................................................................................. 2-15

Figure 2-11. Removing the CD/DVD Drive ...................................................................................... 2-16

Figure 2-12. Removing the Display Assembly .................................................................................. 2-18

Figure 2-13. Removing the Top Case ................................................................................................ 2-21

Figure 2-14. Removing the Floppy Drive ..........................................................................................2-23

Figure 2-15. Removing the I/R PCA.................................................................................................. 2-26

Figure 2-16. Removing the Heatsink (with Fan)................................................................................ 2-27

Figure 2-17. Removing the CPU Module .......................................................................................... 2-30

Figure 2-18. Removing the Motherboard...........................................................................................2-32

Figure 2-19. Example of Serial Number Label .................................................................................. 2-35

Figure 2-20. Replacing the Antennas................................................................................................. 2-36

Figure 2-21. Removing a PCMCIA Door .......................................................................................... 2-36

Figure 2-22. Boot-Block Jumper........................................................................................................ 2-38

Figure 3-1. Basic Troubleshooting Steps ............................................................................................. 3-2

Figure 4-1. Exploded View .................................................................................................................. 4-2

Service Manual

Tables

Table 1-1. Notebook Products .............................................................................................................1-1

Table 1-2. Product Comparisons..........................................................................................................1-2

Table 1-3. Activating Power Modes ....................................................................................................1-6

Table 1-4. Main Status Lights (front of notebook) ..............................................................................1-7

Table 1-5. Keyboard Status Lights.......................................................................................................1-7

Table 1-6. Fn Hot Keys ........................................................................................................................1-8

Table 1-7. Specifications....................................................................................................................1-10

Table 1-8. Accessories .......................................................................................................................1-13

Table 1-9. Functional Structure Description ......................................................................................1-15

Table 2-1. Removal Cross-Reference ..................................................................................................2-1

Table 2-2. Required Equipment ...........................................................................................................2-2

Table 2-3. Recommended Screw Torque Values.................................................................................2-2

Table 2-4. Replacing Small Parts (User-Replaceable) .........................................................................2-9

Table 2-5. Removing Components.....................................................................................................2-39

Table 3-1. ASP Support Options..........................................................................................................3-1

Table 3-2. Scope of Diagnostic Tools..................................................................................................3-5

Table 3-3. Troubleshooting Suggestions..............................................................................................3-6

Table 3-4. POST Terminal-Error Beep Codes ...................................................................................3-19

Table 3-5. POST Messages ................................................................................................................3-22

Table 3-6. Sycard PCCtest Commands ..............................................................................................3-24

Table 3-7. BIOS Setup Menus and Parameters..................................................................................3-26

Table 4-1. Replaceable Parts................................................................................................................4-3

Table 4-2. Accessory Replaceable Parts ..............................................................................................4-5

Table 4-3. Part Number Reference.......................................................................................................4-5

Table 5-1. LCD Guidelines ..................................................................................................................5-3

Service Manual

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