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CCNP Support Exam Certification
Guide
Amir S. Ranjbar, MSc.
Cisco Press
201 W 103rd Street
Indianapolis, IN 46290 USA
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CCNP Support Exam Certification Guide
Amir S. Ranjbar, MSc.
Copyright© 2001 Cisco Systems, Inc.
Cisco Press logo is a trademark of Cisco Systems, Inc.
Published by:
Cisco Press
201 West 103rd Street
Indianapolis, IN 46290 USA
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic
or mechanical, including photocopying, recording, or by any information storage and retrieval system, without
written permission from the publisher, except for the inclusion of brief quotations in a review.
Printed in the United States of America 1 2 3 4 5 6 7 8 9 0
First printing October 2000
Library of Congress Cataloging-in-Publication Number: 00-105174
ISBN: 0-7357-0995-5
Warning and Disclaimer
This book is designed to provide information about building scalable Cisco networks. Every effort has been made to
make this book as complete and as accurate as possible, but no warranty or fitness is implied.
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The opinions expressed in this book belong to the authors and are not necessarily those of Cisco Systems, Inc.
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About the Author
(CCNP) is an instructor and senior network architect for Global
Knowledge, Cisco’s largest training partner. He is a Certified Cisco Systems Instructor
(CCSI) who teaches the Cisco Internetwork Troubleshooting course on a regular basis.
Born in Tehran, Iran, Amir moved to Canada in 1983 and obtained his Bachelors degree in
Computing and Information Science (1988) and Master of Science degree in Knowledge
Based Systems (1991) from the University of Guelph (Guelph, Ontario). After graduation,
Amir developed software applications in the areas of statistical analysis and systems
simulation for a number of institutes such as Statistics Canada, University of Waterloo, and
University of Ottawa. Amir started his training career by joining Digital Equipment
Corporation’s Learning Services in 1995, and after a few years of working exclusively as a
Microsoft Certified Trainer (MCSE, MCT), he decided to shift his focus to Cisco Systems’
internetworking products. In 1998, Amir joined Geotrain Corporation, which was acquired
by Global Knowledge in 1999. Currently, Amir, already a CCNP, is preparing for the CCIE
examinations and is a full-time instructor for Global Knowledge. Among the courses Amir
teaches are Interconnecting Cisco Network Devices (ICND), Building Scalable Cisco
Networks (BSCN), Building Cisco Remote Access Networks (BCRAN), Cisco
Internetwork Troubleshooting (CIT), OSPF, and BGP. You can contact Amir by email at
amir.ranjbar@globalknowledge.com.
About the Technical Reviewers
, CCIE #1837, is president and founder of Synaptic Solutions, Inc. For the past
14 years, Elan has held several key positions within the telecommunications industry,
including Senior Telecommunication Consultant, Project Manager, and
Telecommunications Instructor, as well as Canadian Training Manager with GeoTrain
Corporation, a multinational training and consulting organization. Through his global
consulting and training engagements, Elan is recognized internationally as a
telecommunications industry expert. Elan’s strong technical skills have enabled him to
attain several top-level industry certifications, including Cisco System’s top-level
certification, the Cisco Certified Internetwork Expert (CCIE). As one of the first product-
based public Certified Cisco Instructors in the world, Elan has utilized his expertise in
multiprotocol internetworking, LAN, WAN, and MAN technology, network management,
and software engineering to provide training and consulting services to many of Canada’s
top companies. As a senior trainer and course developer, Elan has designed and presented
intensive public and implementation-specific technical courses for clients in North
America, Europe, Australia, Africa, Asia, and Scandinavia.
is a data communications trainer. He is the author or technical editor of 12
CBT titles and has been the author, technical editor, or trainer for eight instructor-led
courses. Steve is also beginning a new distance-learning project as both author and
presenter. In addition to those responsibilities, he runs a consulting company, Esquire
Micro Consultants, that specializes in data network design.
Amir S. Ranjbar
Elan Beer
Steve Kalman
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Dedication
I would like to dedicate my first book to all those who strive freedom of thought, applaud
creative thinking, and respect others’ opinions. Among those are my parents, my wife Elke,
and other good family members and friends of mine, who are my treasures. I wish that my
children, Thalia, Ariana, and Armando, grow up to be independent, creative, and respectful
individuals, and hence, become treasures of tomorrow.

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