Six Sigma Handbook - The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, 2nd Edition.[2003.ISBN0071410155].pdf - SIX SIGMA - mirkamil

The

Six Sigma

Handbook

Revised and Expanded

AComplete Guide

forGreenBelts,BlackBelts,

andManagersat All Levels

THOMASPYZDEK

McGraw-Hill

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DOI: 10.1036/0071415963

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Contents

Introduction

xiii

Part I Six Sigma Implementation and Management

Chapter 1 Building the Six Sigma Infrastructure

What is Six Sigma?

Why Six Sigma?

The Six Sigma philosophy

The change imperative

Change agents and their effects on organizations

Implementing Six Sigma

Timetable

Infrastructure

Six Sigma deployment and management

Six Sigma communication plan

Six Sigma organizational roles and responsibilities

Selecting the ‘‘Belts’’

Integrating Six Sigma and related initiatives

Deployment to the supply chain

Change agent compensation and retention

Chapter 2 Six Sigma Goals and Metrics

Attributes of good metrics

Six Sigma versus traditional three sigma performance

The balanced scorecard

Measuring causes and effects

Information systems

Preface

xvi

Six Sigma Handbook - The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, 2nd Edition.[2003.ISBN0071410155].pdf

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