3 LCCI level 3.pdf

English for Business

Level 3

Past Papers 2004

London Chamber of Commerce and Industry Examinations Board (LCCIEB)

Platanenstr. 5

07549 Gera

Tel: 0365 / 7 38 85 19

Fax: 0365 / 7 38 85 36

Webseiten: www.lccieb-germany.com

Email: info@lccieb-germany.com

Contents

English for Business

Level 3

Past Papers 2004

Series 1 ………………………………………………………………………………………3 - 9

Series 2 ……………………………………………………………………………………..10 - 17

Series 3……………………………………………………………………………………..18 – 25

Series 4 …………………………………………………………………………………….26 – 32

Model Answers for some papers are available free of charge. Contact info@lccieb-

germany.com

The material contained in this booklet may be reproduced and/or photocopied for

examination preparation purposes only.

SERIES 1 EXAMINATION 2004

ENGLISH FOR BUSINESS

LEVEL 3

(Code No: 3041)

TUESDAY 9 MARCH

________

Instructions to Candidates

(a) The time allowed for this examination is 3 hours.

(b) Answer all 4 questions.

(d) All answers must be clearly and correctly numbered but need not be in numerical order.

(e) While formal accuracy is expected, adequate and appropriate communication is essential and

candidates must judge the length of their answers in this light.

(f) When you finish, check your work carefully.

(g) The use of standard English dictionaries and cordless non-programmable calculators is

permitted. Candidates whose first language is not English may use a bilingual dictionary.

________

QUESTION 1

Situation

You are employed in the Finance Department of Conqueror Foods, a major producer of processed

foods, including tinned and frozen fruit and vegetables. The company supplies its products to a range

of wholesale and retail companies.

This morning an accounts clerk, Helen de Vries, shows you the following email she has just received

from Arlestone Stores of Derby, United Kingdom, a long standing and usually reliable customer.

From: Paul Gevigne <arlestonestores@freeweb.net>

To: Helen de Vries <helen@conqueror.com>

Subject: Cash flow problems

Helen

I am aware that you are owed £6,500 following the receipt of our latest order from you. I am sorry to

say that we are experiencing cash flow problems following the bankruptcy of one of our largest

customers, who owed us considerably more than this, and a major unpaid tax demand following

confusion with our submitted accounts last year. Under the circumstances, I hope you can extend the

payment terms, without imposing any late payment penalties which would only make our problems

worse.

You will soon be receiving our new order for your products. We hope to increase our orders because

your range of bottled soft fruits in natural juice has been very popular. The bottled raspberries have

become one of our best sellers. I hope you will still execute this order as our cash flow problems are

likely to be temporary and we are confident that we will be able to meet our commitments fully in the

near future.

Thank you for your assistance

Kind regards

Paul Gevigne

Store Manager

You speak to your company’s Finance Manager, Mr Franz Richter, who says:

“This is a bit of an awkward situation. I’ve heard rumours about Arlestone Stores and they do seem to

be having major difficulties. They have been a good customer of ours for many years now and it won’t

do us any good if they go bust. So I’m prepared to give them, say, another month. We shouldn’t

really make any exceptions to the “penalties for late payment” rule, but maybe we can on this

occasion, as long as we make it clear that it is a one-off and they shouldn’t shout about it to other

customers of ours.

“I’m less happy about letting them have another order. We do have a rule that we don’t allow any

credit for anyone who has previously defaulted with a bill. It really will have to be cash up-front until

we know that they are out of trouble. I know this sounds a bit harsh but we’re in business too, so we

can’t be too sentimental.

“Please draft a letter (use my signature) to Arlestone Stores. Be as supportive and tactful as you can

when you break the bad news to Paul. You know it is company policy to send this type of

correspondence by recorded delivery post, so there’s no confusion as to whether they receive it or not”.

Arlestone Stores’ full address is 219 London Road, Derby DE4 7SA.

Task

Write the letter for Mr Richter to sign. You can assume that your company’s headed notepaper is

used.

(25 marks)

3041/1/04

QUESTION 2

Situation

You are employed by a small company called Magpie Products. The company is located in the centre

of town.

The business has done well in recent years and the staffing level has grown. One problem the

company has faced is that the car park is now not large enough to accommodate all the staff’s cars

and there is limited space for parking in the streets surrounding the premises.

The only possibility for increasing car-parking space is to convert a small landscaped area in front of

the offices. This is a garden which staff can visit during lunchtimes and has a small lawn where some

members of staff like to play football. If this area was converted into a car park it could accommodate

many of the additional spaces needed.

The company manager, Mr Andreas Decker, has told you that many members of staff have

complained about the lack of parking spaces but many others have protested strongly about the

possible loss of the garden facility. Mr Decker proposes to discuss the issue at the next meeting of

the Board of Directors, but before such issues as costs are considered, he has asked you to prepare a

report for him on the staff’s attitude towards the loss of the garden and the possible gaining of

additional parking space.

The results of your research are as follows:

Poll of Staff

Given the choice of additional car-parking space or continued garden usage, the results were these

(percentage of staff choosing each option):

• Additional car park – 64%

• Stay as garden – 27%

• Don’t know / no view – 9%

Car Usage

Average number of cars being brought to the company every day: 120

Current car parking spaces available: 80

Maximum additional spaces that garden could provide: 30

Number of cars that could be brought to the company each day if there was unlimited car parking space: 150

Staff usage of garden area in last 6 months:

• Use garden regularly: 28%

• Use garden occasionally: 34%

• Never use garden : 38%

Selected comments from staff:

“The garden is a nice feature, but the lack of parking spaces is dreadful. I’m thinking of getting a job

elsewhere”.

“It would be terrible to cut down all those mature trees at the southern end of the garden. Can’t we keep just

a little of the garden with a few seats perhaps?”

3041/1/04

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