Motorola A920 and A925 3G Product Software Upgrade Procedure 30.80.20

August 30, 2004                                                                                                                              Version 1.0

FROM: Flash: Version (AP): 11.11.00.00 (A920), 11.22.00.01 (A920), 28.58.01 (A920 or A925), 30.80.12 (A920 or A925) released versions

NOTE: Software Version on A920 or A925 can be read by clicking Control Panel icon => Handset Information

TO:  Flash: Version (AP): REL_30.80.20 Flex: SA1362A00B AP Boot Loader: 01.01.54

Needed files: Flash: REL_30.80.20_SA1362A_001_BP.shx Flex file: SA1362A00B.hs, AP Boot-loader file: xxx_xxx_010154.m0

IMPORTANT NOTE: Refer to Table A to select correct AP Bootloader file for phone based on hardware type

GENERAL INFO: The new Software adds Bluetooth, Irda to phones that do not have it already, and adds other improvements. The phone should have the Boot Loader firmware upgraded (using serial cable), flashed, and then flexed (using USB cable) per below instructions.

NOTE: Some A925 units will be released with a SIM locked flex SA1362A00C in the phone. A flexing error will result if attempts are made to overwrite units with this flex and the phone will need a Subsidy password to reflex.

Hardware Tools

·         Pentium based PC with USB port with suitable memory to run MS Windows 2000 (SP3) or XP (SP1)

·         Security WIBU Key – PC parallel port. Note: There are External and Internal version keys and most keys provided by Motorola are External versions. This procedure will discuss Flexing assuming that an External Key is used.

·          USB Cable: SKN6311 (for flashing and flexing) AND RS232 Cable SKN6315 and Adapter SYN0279 (for Boot Loader programming)

·          Power supply: SPN5049, A920 Phone battery with adequate charge (more than 1 bar on phone display)

Software Tools.

1) For Boot Loader programming:

·          Use Windows HyperTerminal application (Process on page 2)

2) For Flashing and Flexing:

·          MUST USE PST VERSION 6.2.1 or higher, or MultiFlashFlex v1.8 or higher, or Radiocomm 6.4 or higher (PST and Radiocomm process on page 3)

Basic Process:

1)      Upgrade AP Bootloader file to 01.01.54 if unit has lower version than 01.01.53

2)      Flash file REL_30.80.20_SA1362A_001_BP.shx into phone

3)      Flex file SA1362A00B.hs into phone

4)      Perform Master Clear and then Master Reset via phone user menu.

5)      Ensure customer has access to newer version of Desktop Suite CD: A920 phone = SVN4836C (build date Dec 25) or A920 and A925 phone = SVN5074B (build date Jan 5 or 14)

(Note: Inexperienced users read all notes and instructions as per below)

Flashing and Flexing Notes:

Force flash mode (flashing only, and NOT flexing): Force flash mode simply speeds up the flashing process by forcing USB enumeration (detecting USB on computer and displaying small icon on PST Flash and test commands a bit faster saving you time). The phone can be flashed in Force Flash mode or NOT using Force Flash mode (powering up normally). Force Flash mode can be activated on the A920/925 by holding down both phone game buttons (at top of phone) and while inserting the USB cable plugged into the PC with the charger installed in the cable (battery not even needed). You will be able to read the AP Boot-Loader version on the phone screen if Force Flash mode is activated correctly (black background with white letters)…

DO NOT USE the pFlex option in PST Phone Programmer to flex the A920/A925 with a EXTERNAL KEY as it will result with a flex error. The pFlex option will only work with a Internal security key.  Flashing can also be done using the PST Phone Programmer option, but it is faster using PST Flash and Test command option.

USB Drivers (APPLIES TO FIRST TIME SET UP):

After loading Software Tools on the PC it will be necessary to power handset up with USB cable plugged in phone and PC and allow USB drivers to fully install on PC. This can initially takes a few power ups, and also note the phone may fail the flashing process the first time (do not panic) as the USB drivers continue to install (i.e. Installing special USB flash drivers as well as several others).

USB problems? If you have the PST program and Radiocomm on the same PC as the A920 or A925 Desktop Suite program you may have to disable the M Router USB communication before using the PST or Radiocomm tool or a conflict will exist. Click the mRouter in Link Properties window on bottom Windows Task./Tool bar and deselect the Com setting tick after powering up the phone to disable possible conflict in advance of using one of these applications.

Customer Content

If the customer has unique content (i.e. pictures, phone numbers, ring-tones, etc.) not provided as factory default options on their A920/A925 and want all this saved then it is advisable to ask them to backup THEIR own CONTENT in the first instance. Customers have the ability to do this themselves with the A920/A925 Desktop Suite CD software using the Syncing option)(i.e. recommend Syncing using Windows Outlook).  Other content (ie pictures, ringtones, etc.) can be backed up on the MMC card. IMPORTANT NOTE: The Archive and then Restore option WILL NOT WORK properly to Restore back into a phone once the phone has new software in it. NOTE: This process does not cover backing up A920 customer data – only doing the Software flash and Flex upgrade. 

1) Boot Loader Programming:

Upgrading A920 or A925 AP Boot Loader from 01.01.xx to 01.01.54 (see Table A below for correct file based on hardware type).

Table A

The Boot Loader version can be checked by putting the phone in Force Flash Mode using USB Cable and harger (battery not needed). However the Boot Loader must be programmed using the RS232 Cable and adapter, and Windows HyperTerminal application.

The step-by-step upgrade procedure for upgrading the Boot Loader is outlined below: 

1) Start the Hyper Terminal utility on your PC (Start/Programs/Accessories/Communications)
2) It must be set up for:

-          The Serial COM port you connect the phone to. Then under "Configure"

-          Bits per second: 115200

-          Data bits: 8

-          Parity: None

-          Stop Bits: 1

-          Flow Control: None

3) Connect the phone without a battery to your PC, using the straight through serial cable with adapter with the power connected to the CE connector while holding the 2 game buttons down. Once the cable is connected, release the games buttons.

4) On the HyperTerminal screen, you should see the list of options labeled 0 through 99 (not every number is in the list).  Press RETURN if you do not see the menu option.

5) Type 99 and hit RETURN (selecting option 99) - You should see CCCC... appearing in the HyperTerminal window

6) Click on Transfer

7) Click on Send File

8) Select the xxx_xxx_010154.m0 file that is to be sent

9) Set Protocol to Xmodem

10) Click on Send

11) When the install is complete, approx. 1/2 minute, cycle power to the phone.

12) After power cycling the phone, verify the new boot loader version on the phones display by repeating step 3. IMPORTANT NOTE: CURRENTLY A MINOR GLITCH MAY EXIST WITH VERSION 01.01.54 IN NOT DISPLAYING THE BOOT LOADER SCREEN WITH A SERIAL CABLE AND YOU MUST VERIFY USING A USB CABLE.

13) Note that you can save the HyperTerminal session so you can recall the set up quickly for additional Boot Loader upgrades.

See attached Flashing and Flexing steps for the Motorola A920 (example screens shown)

2) FLASHING (ex. PST 6.2.1 Flash & Test Commands)

1         Connect USB cable to PC and USB port and turn on phone (putting phone in force Flash mode is optional). Run PST Flash and Test Command option and load Flash file: REL_30.80.20_SA1362A_001_BP.shx

2         Double click Motorola P2K icon (Blank A920 Paragon should appear in Platform Type box and Flash and Verify buttons should become black if loaded properly. “AP is on CE-Bus PST Connected” message should also appear on phones display (along with boot loader version – (bootloader on phone should be 01.01.54)

3         Press Flash button – flashing successfully on a Pentium 4 computer should Complete in ~ 4 minutes (slower computers ~ 6+ minutes)

4         Verify software version info in phone Control Panel  Icon=> Handset Information screen

3b) FLEXING (ex. Radiocomm version 6.4)

1.       Connect USB cable to PC and USB port and turn on phone. Run Radiocomm. Note – phone may power up prompting to choose Lang pack, and calibrate screen (choose English, and follow display calibration instructions until complete (phone should restart to normal power up screen when complete.

2.       Select “Main”,  “MA” and “3G” on Radiocomm

3.       Select “3G2” tab, Select “Settings”, then “USB”, then “USB Settings > Initialize”

4.       Click on SUSPEND button and command will be sent to the phone – Green indicates that the command is sent SUCESSFULLY

5.       Browse to FLEX box and Load the flex file (Note: Newer versions of Radiocomm go to “Common Features” menu): SA1362A00B.hs

6.       Press the FLEX button. Flexing should complete in < 1 minute.

7.       Perform Master Clear and Reset through phone menu (security code = 000000).

8.       Verify software version and flex info in phone Control Panel Icon=> Handset Information screen

9.       Complete

NOTE: “USB Initialized” indicator after step 4 or green USB ready light indicates proper connection. Step 4 & 5 not needed if green USB ready light is on immediately

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