Service Manual HP Pavilion zv5000_zx5000 Series.pdf

Maintenance and Service

Guide

HP Pavilion zx5000 Notebook PC

HP Pavilion zv5000 Notebook PC

Compaq Presario R3000 Notebook PC Series

HP Compaq Business Notebook nx9100 Series

Document Part Number: 335402-003

July 2004

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying notebook features, components, and

spare parts, troubleshooting notebook problems, and performing

notebook disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft

Corporation. Intel and Pentium are trademarks or registered trademarks of

Intel Corporation or its subsidiaries in the United States and other

countries. SD Logo is a trademark of its proprietor. Bluetooth is a

trademark owned by its proprietor and used by Hewlett-Packard Company

under license.

The information contained herein is subject to change without notice. The

only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing

herein should be construed as constituting an additional warranty. HP shall

not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide

HP Pavilion zx5000 Notebook PC

HP Pavilion zv5000 Notebook PC

Compaq Presario R3000 Notebook PC Series

HP Compaq Business Notebook nx9100 Series

Third Edition July 2004

First Edition February 2004

Document Part Number: 335402-003

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

1.2 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.3 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.4 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–28

2 Troubleshooting

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Obtaining, Saving or Printing

Diagnostic Test Information . . . . . . . . . . . . . . . . . . . 2–9

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–11

Flowchart 2.1—Initial Troubleshooting . . . . . . . . . 2–12

Flowchart 2.2—No Power, Part 1. . . . . . . . . . . . . . 2–13

Flowchart 2.3—No Power, Part 2. . . . . . . . . . . . . . 2–14

Flowchart 2.4—No Power, Part 3. . . . . . . . . . . . . . 2–15

Flowchart 2.5—No Power, Part 4. . . . . . . . . . . . . . 2–16

Flowchart 2.6—No Video, Part 1 . . . . . . . . . . . . . . 2–17

Maintenance and Service Guide

iii

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–3

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–4

Selecting from the Security Menu . . . . . . . . . . . . . . 2–5

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6

2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–8

Obtaining, Saving or Printing Configuration

Contents

(if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

Flowchart 2.9—No Operating System (OS)

Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

Flowchart 2.10—No OS Loading, Hard Drive,

Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Flowchart 2.11—No OS Loading, Hard Drive,

Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22

Flowchart 2.12—No OS Loading, Hard Drive,

Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23

Flowchart 2.13—No OS Loading,

Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

Flowchart 2.14—No OS Loading, CD-ROM or

DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25

Flowchart 2.15—No Audio, Part 1 . . . . . . . . . . . . . 2–26

Flowchart 2.16—No Audio, Part 2 . . . . . . . . . . . . . 2–27

Flowchart 2.17—Nonfunctioning Device. . . . . . . . 2–28

Flowchart 2.18—Nonfunctioning Keyboard . . . . . 2–29

Flowchart 2.19—Nonfunctioning

Pointing Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30

Flowchart 2.20—No Network/Modem

Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31

3 Illustrated Parts Catalog

HP Pavilion zv5000 and zx5000 . . . . . . . . . . . . . . . 3–3

3.3 Major Components—HP Compaq Business

and Compaq Presario R3000 Series . . . . . . . . . . . . 3–15

3.4 Miscellaneous Plastics Kit Components . . . . . . . . . 3–29

3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–30

3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–32

Maintenance and Service Guide

Flowchart 2.7—No Video, Part 2 . . . . . . . . . . . . . . 2–18

Flowchart 2.8—Nonfunctioning Port Replicator

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–2

3.2 Major Components—

Notebook nx9100 Series

Contents

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.6 Combination Drive . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.7 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.8 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.9 Strip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34

5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5–35

5.13 Primary Memory Module . . . . . . . . . . . . . . . . . . . 5–37

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–39

5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

5.16 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–50

5.17 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53

5.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57

5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64

5.20 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–76

5.21 Upper Logic Audio Board. . . . . . . . . . . . . . . . . . . 5–79

Maintenance and Service Guide

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