Service Manual HP Pavilion zv5000_zx5000 Series.pdf

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Maintenance and Service Guide
Maintenance and Service
Guide
HP Pavilion zx5000 Notebook PC
HP Pavilion zv5000 Notebook PC
Compaq Presario R3000 Notebook PC Series
HP Compaq Business Notebook nx9100 Series
Document Part Number: 335402-003
July 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
 
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© Copyright 2004 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion zx5000 Notebook PC
HP Pavilion zv5000 Notebook PC
Compaq Presario R3000 Notebook PC Series
HP Compaq Business Notebook nx9100 Series
Third Edition July 2004
First Edition February 2004
Document Part Number: 335402-003
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
1.2 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.3 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.4 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–28
2 Troubleshooting
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Obtaining, Saving or Printing
Diagnostic Test Information . . . . . . . . . . . . . . . . . . . 2–9
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–11
Flowchart 2.1—Initial Troubleshooting . . . . . . . . . 2–12
Flowchart 2.2—No Power, Part 1. . . . . . . . . . . . . . 2–13
Flowchart 2.3—No Power, Part 2. . . . . . . . . . . . . . 2–14
Flowchart 2.4—No Power, Part 3. . . . . . . . . . . . . . 2–15
Flowchart 2.5—No Power, Part 4. . . . . . . . . . . . . . 2–16
Flowchart 2.6—No Video, Part 1 . . . . . . . . . . . . . . 2–17
Maintenance and Service Guide
iii
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–3
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–4
Selecting from the Security Menu . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–8
Obtaining, Saving or Printing Configuration
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Contents
(if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Flowchart 2.9—No Operating System (OS)
Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
Flowchart 2.13—No OS Loading,
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
Flowchart 2.14—No OS Loading, CD-ROM or
DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Flowchart 2.15—No Audio, Part 1 . . . . . . . . . . . . . 2–26
Flowchart 2.16—No Audio, Part 2 . . . . . . . . . . . . . 2–27
Flowchart 2.17—Nonfunctioning Device. . . . . . . . 2–28
Flowchart 2.18—Nonfunctioning Keyboard . . . . . 2–29
Flowchart 2.19—Nonfunctioning
Pointing Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Flowchart 2.20—No Network/Modem
Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
3 Illustrated Parts Catalog
HP Pavilion zv5000 and zx5000 . . . . . . . . . . . . . . . 3–3
3.3 Major Components—HP Compaq Business
and Compaq Presario R3000 Series . . . . . . . . . . . . 3–15
3.4 Miscellaneous Plastics Kit Components . . . . . . . . . 3–29
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–30
3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–32
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Maintenance and Service Guide
Flowchart 2.7—No Video, Part 2 . . . . . . . . . . . . . . 2–18
Flowchart 2.8—Nonfunctioning Port Replicator
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–2
3.2 Major Components—
Notebook nx9100 Series
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Contents
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 Combination Drive . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.7 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
5.8 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.9 Strip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34
5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5–35
5.13 Primary Memory Module . . . . . . . . . . . . . . . . . . . 5–37
5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47
5.16 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–50
5.17 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53
5.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57
5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64
5.20 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–76
5.21 Upper Logic Audio Board. . . . . . . . . . . . . . . . . . . 5–79
Maintenance and Service Guide
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