DOC-00101864 [SAGA] USB functional failure prevention A01.pdf

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HTC Corporation

Technical Service Advisory

DOC-00101864

Released Date:

2011/6/29

Revision:

A01

Model:

SAGA

Material Used:

76H06304-00M, 76H06298-00M

Title:

[SAGA] All Lv2 repair - USB functional failure prevention

Reference DOC:

DOC-00100736

Revision Detail:

Category:

H/W Related

Related Team:

WW ASP

Failure/Repair Code:

F105.1 (Fail USB connection) / P002 (Apply

modification/fix per Service Advisory (Level2))

Effective Date:

2011/6/29

Description:

The USB board connector happens to be disconnected that causing USB functional failure. Please

follow repair actions below to attach a sponge and mylar at the battery latch housing in order to prevent

and resolve the issue.

Condition(s) to follow this service advisory:

1. Customer complains about USB functional failure; or

2. When the device is disassembled for level 2 repair.

Action:

1. Check if the sponge and mylar on the battery latch housing is present.

Sponge: 76H06298-00M

No sponge and Mylar

Mylar: 76H06304-00M

NG

OK

2. Attach new Sponge (76H06298-00M) and Mylar ( 76H06304-00M ) if missing.

Sponge: 76H06298-00M

Mylar: 76H06304-00M

HTC confidential

© 2011, HTC CORPORATION ALL RIGHTS RESERVED. Page 1 of 2

SA-HW006-0916

6/30/2011 2:32:34 PM

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3. Re-assemble and test the device to ensure problem fixed.

Reporting rule for in-warranty repair:

1. If customer complains about USB function failure and fixed by the SA.

Failure

code

Repair

code

Material Used_1

Warranty1

Material Used_2

Warranty2

Material Used_3

Warranty3

F105.1

P002

76H06298-00M

Y

76H06304-00M

Y

2. If apply sponge and mylar for Lv2 repair, report material used (avoid material Used_1) under Lv2

FCvsRC

Failure

code

Repair

code

Material Used_1

Warranty1

Material Used_2

Warranty2

Material Used_3

Warranty3

XXXXXXXX-XXX

Y

76H06298-00M

Y

76H06304-00M

Y

XXXX

XXXX

Product Owner:

Kent.YC_Wu

HTC Contact :

Name: Alvin Tan

Tel: +441753218960 #8928

E-Mail ： alvin_tan@htc.com

Originator:

Alvin Tan

Approved By:

Jeff Chou

Service site:

Engineer leader sign :

Implement Date:

All Related Personnel Sign here:

 Confidentiality: This document is only authorized for the assigned service partner in repair service and is confidential and/or

legally privileged. The document must not be copied or shown to anyone without HTC’s permission.

HTC confidential

© 2011, HTC CORPORATION ALL RIGHTS RESERVED. Page 2 of 2

SA-HW006-0916

6/30/2011 2:32:34 PM

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