CCNA_Voice.pdf

CCNA Voice

Official Exam Certification Guide

Jeremy Cioara, CCIE No. 11727

Michael J. Cavanaugh, CCIE No. 4516

Kris A. Krake, CCIE No. 10229

Cisco Press

800 East 96th Street

Indianapolis, IN 46240

CCNA Voice Official Exam Certification Guide

Jeremy Cioara, CCIE No. 11727; Michael J. Cavanaugh, CCIE No. 4516; Kris A. Krake, CCIE No. 10229

Cisco Press logo is a trademark of Cisco Systems, Inc.

Published by:

Cisco Press

800 East 96th Street

Indianapolis, IN 46240 USA

electronic or mechanical, including photocopying, recording, or by any information storage and retrieval

system, without written permission from the publisher, except for the inclusion of brief quotations in a

review.

Printed in the United States of America

First Printing October 2008

Library of Congress Cataloging-in-Publication Data:

Cioara, Jeremy.

CCNA Voice official exam certification guide / Jeremy Cioara, Michael J. Cavanaugh, Kris

A. Krake.

p. cm.

ISBN 987-158720-2070 (hbk: CD-ROM) 1. Internet

telephony—Examinations—Study guides. I. Cavanaugh, Michael J. II. Krake, Kris A. III.

Title.

TK5105.8865.C56 2008

004.69’5076—dc22

2008040351

ISBN-13: 978-1-58720-207-0

ISBN-10: 1-58720-207-7

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iii

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CCNA Voice Official Exam Certification Guide

About the Authors

Jeremy D. Cioara, CCIE No. 11727, works in many facets of the Cisco networking realm.

As an author, he has written multiple books for Cisco Press and Exam Cram. As an

instructor, he teaches at Interface Technical Training (http://www.interfacett. com) in

Phoenix, Arizona. Likewise, Jeremy has recorded many E-Learning titles at CBTNuggets

(http://www.cbtnuggets.com). Finally, Jeremy is the CIO of AdTEC Networks and works

as a network consultant focusing on Cisco network and Voice over IP (VoIP) implementa-

tions. Jeremy also runs the Cisco Blog (http://www.ciscoblog.com) in his “free time.”

Thankfully, he is married to the Certified Best Wife in the World (CBWW), who helps

him manage his time and priorities and prevents him from getting an enormous Cisco

logo tattooed across his chest.

Michael J. Cavanaugh, CCIE No. 4516 (Routing & Switching, Voice) and MCSE

+Messaging, has been in the networking industry for more than 22 years. His employ-

ment with companies such as Wachovia, General Electric, Cisco Systems, Inc., BellSouth

Communication Systems, and AT&T Communication Systems has allowed him to stay at

the forefront of technology and hold leading-edge certifications. He has spent the last

eight years focused on Cisco Unified Communications design, professional services, con-

sulting, and support. Michael’s passion is learning the practical applications of new tech-

nologies and sharing knowledge with fellow engineers.

Kris A. Krake, CCIE No. 10229 (Routing & Switching, Voice), is a Unified

Communications Systems Engineer for Cisco Systems. Kris has consulted in the network-

ing arena for more than 13 years and has spent over half of that time focused on Unified

Communications. His employment with an Internet service provider and companies such

as Aegon USA, BellSouth Communication Systems, and Cisco Systems has given him the

opportunity to design, implement, and support a vast array of networks and telecommu-

nications systems that range in size from small business to the globally reaching systems

of the Fortune 50.

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