DOC-00104909 [Marvel] Device pop up message due to low internal storage A01.pdf

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HTC Corporation

Technical Service Advisory

DOC-00104909

Released Date:

2011/08/09

Revision:

A01

Model:

Marvel

Reference DOC:

NA

Title:

[Marvel] Device pop up message due to low internal storage.

Revision Detail:

Category:

Others

Related Team:

WW ASP

Failure/Repair Code:

F113.3/P001

Effective Date:

2011/08/09

Description:

This Service Advisory aims to prevent and resolve device pop up message due to low available

space on user internal storage .

Condition(s) to follow this service advisory:

When customer complains about program abnormal execution / termination (error massage pop-up or

etc…).

Action:

Check the available space on internal storage.

1. Settings > SD & Phone storage > Internal storage.

2. If the Available space is less than 10MB; otherwise, disregard this S/A.

 How to handle this phone?

Perform a hard reset (cold boot). No other repair action.

I. With the phone turned off , press and hold the VOL DOWN button, then press the POWER

button shortly and release it. You will then enter bootloader mode.

II. Move to “CLEAR STORAGE” , then press POWER button to select it.

III. Press VOL UP to perform hard rest.

HTC confidential

© 2011, HTC CORPORATION ALL RIGHTS RESERVED. Page 1 of 2

SA-OT006-0916

8/10/2011 9:34:48 PM

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Reporting rule:

If the conditions are met and problem resolved, report as below;

Repair

code

Failure code

Material Used_1

Warranty1

Material1_SN

Material Used_2

Warranty2

Material2_SN

F113.3

P001

Product Owner:

Jade Huang

HTC Contact :

Name: Alvin Tan

Tel: +441753218960 # 8928

E-Mail ： alvin_tan@htc.com

Originator:

Alvin_Tan

Approved By:

Jeff Chou

Service site:

Engineer leader sign :

Implement Date:

All Related Personnel Sign here:

 Confidentiality: This document is only authorized for the assigned service partner in repair service and is confidential and/or

legally privileged. The document must not be copied or shown to anyone without HTC’s permission.

HTC confidential

© 2011, HTC CORPORATION ALL RIGHTS RESERVED. Page 2 of 2

SA-OT006-0916

8/10/2011 9:34:48 PM

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