DOC-00122313 [Marvel-D1][EMEA] TP firmware update A01.pdf

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HTC Corporation
Technical Service Advisory
DOC-00122313
Released Date:
2012/06/11
Revision:
A01
Model:
Marvel-D1
(99HMM087-xx)
Material Used:
NA
Title:
[Marvel-D1][EMEA] Touch panel firmware update.
Reference DOC:
DOC-00122073
Revision Detail:
First release.
Category:
H/W Related
Related Team:
EMEA ASP
Failure/Repair Code:
F106 vs. P001
Effective Date:
2012/06/11
Description:
This Service Advisory aims to prevent and resolve touch panel function abnormal issue
Condition(s) to follow this service advisory:
1. When customer complains about touch panel function abnormal (as impossible to type in the Code
Pin or remove the ring from idle mode,…etc.); and ,
2. Device date code is before 2011/10/10 (include 2011/10/10, Example S/N: HT 1AA XXXXXXX).
For S/N: SS YMD PPZZZZZ
Y: Year Last Digital of the Year.
M: Month (1~9, A~C)
D: Day (1~9, A~Z except I, O, Q and U)
Action:
Follow below steps to update the TP firmware(to 0x15):
1. Format the Micro SD card to FAT32.
2. Download and copy PG76IMG.zip (attached in the SA) to the Micro SD card.
3. Remove and reinstall the battery.
4. Insert the Micro SD card into device.
5. Put the device on the table and make sure no object was put on the touch panel.
(No hands, no cable plugging or any electric conductor on the panel)
6. Press and hold VOLUME DOWN button, and then press POWER button briefly to enter Boot
loader mode.
7. Choose Yes (VOLUME UP) to update the TP firmware.
( This process will takes about 20 seconds, please don’t power off the device )
HTC confidential
© 2012, HTC CORPORATION ALL RIGHTS RESERVED. Page 1 of 2
SA-HW006-0916
6/11/2012 9:48:17 PM
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8. Ensure TP firmware update is completed.
9. Press power key to reboot the device into OS mode.
FC/RC Reporting method:
1. If the symptom can be recovered by TP firmware u pdate, the FC/RC should be reported as below.
Failure
code
Repair
code
Material Used_1
Warranty1
F106
P001
NA
Y
Product Owner:
Jade Huang
HTC Contact :
Name: Alvin Tan
Tel: +441753218960 #8928
E-Mail ： alvin_tan@htc.com
Originator:
Alvin Tan
Approved By:
Stefan Bergfors
Service site:
Engineer leader sign :
Implement Date:
All Related Personnel Sign here:
Confidentiality: This document is only authorized for the assigned service partner in repair service and is confidential and/or
legally privileged. The document must not be copied or shown to anyone without HTC’s permission.
HTC confidential
© 2012, HTC CORPORATION ALL RIGHTS RESERVED. Page 2 of 2
SA-HW006-0916
6/11/2012 9:48:17 PM
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