===================== = TECHNICAL SUPPORT = ===================== Technical support for Quake is now provided by GT Interactive Software via several methods. In contrast to the comment in the manual, there is no longer a charge for this support except for long distance phone costs associated with making a call to technical support. If you experience problems running or playing Quake, you can use any of the following avenues to obtain assistance: Assistance Via the World Wide Web --------------------------------- Get up-to-the-minute technical information at the GT Interactive Software web-site at www.gtinteractive.com, 24 hours a day, seven days a week. In the Support section you'll have access to our FAQ documents, (Frequently Asked Questions) which contain our latest troubleshooting information. You can also visit our Forums area, where you can swap email with other gamers, our FTP (File Transfer Protocol) area where you can download patches and new enhancements as soon as they become available, and other areas where you can get valuable information on GT Interactive Software products. Assistance Via E-Mail --------------------- If you would like to e-mail a problem you are having with Quake, or any other id Software game, please refer to our web site at www.gtinteractive.com. Help Via USENET --------------- For general Quake discussion: rec.games.computer.quake.misc For information, FAQ, or announcements: rec.games.computer.quake.announce For editing and hacking Quake-related files: rec.games.computer.quake.editing For server listings and information: rec.games.computer.quake.servers For Quake game playing tips: rec.games.computer.quake.playing Help Via Snail-Mail ------------------- In the event our technicians determine that you will need to forward materials directly to us, please include a brief letter explaining what is enclosed and why. Make sure you include a 'Problem Report' (see below) so that we have all the information we need to help us get you a resolution. Your mail should be sent to the following address: GT Interactive Software Attn: TS/QA (Quake) 1 Nixon Lane Edison, NJ 08817 Help from Live Technical Support, Automated Support and Fax-Back Services ------------------------------------------------------------------------- For phone assistance, call GT Interactive Software's Technical Support at (972) 389-3512. Live technical support is available Monday through Saturday from 10 AM until 10 PM (CST). Please note that live Technical Support is closed on major holidays. We ask that you do the following when calling: be at your computer; have your system information ready for our technicians - please refer to the 'Problem Report' below for the information that we will need to assit you with your problem. This will expedite your handling sig- nificantly and help us to provide you with better support. Our Interactive Voice Response and Faxback system is available 24 hours a day, seven days a week. You can reach it by calling (972) 389-3512 also. =================== = Game Hints Line = =================== Our game hints line can be reached by either using a credit card and calling (800) id-games or by calling (900) call-2-id (the cost will be charged to your phone bill). Lines are open 24 hours a day, 365 days a year and the cost is $0.85 per minute. You must be at least 18 years of age or have parental permission to call (900) call-2-id. ========================================================================== = Contacting id Software to Say Something Good or Notify Us of a Problem = ========================================================================== If you have an unfavorable experience using our services OR you would like to tell us about a good experience you've had using our servies, you can send us e-mail to 911@idsoftware.com. However, please keep in mind that this is *NOT* for support or any issues other than reporting a good/bad experience. We feel it is necessary to give our customers an avenue by which to reach someone at the top, if they feel as if they have not been taken care of properly. DO NOT send technical support questions or other general questions to this e-mail address, they will be trashed! When writing to us about an unsatisfactory event, kindly include your full name, address, phone number, and the problem encountered. We will get back to you via e-mail (so be sure to include your e-mail address also) or by phone. Thank you and enjoy the game! ================================================== == Quake Problem Report == ================================================== Date: Name: Phone number: E-mail address: (please include this, support redirects lots of mail) Game Title: Version #: Operating system (i.e., DOS 6.0 or Windows 95): Computer type: BIOS date: BIOS version: Processor type: Processor speed: Amount of RAM: Please state the problem you encountered: Please state how to reproduce the problem: If program crashed with nasty undecipherable techno-garbage, please look for the eight-digit hex number which comes after "eip=" and write it down here: Please state any screen/error messages that occur: Please include the additional information below depending on the related area that you are having troubles with. ------------------------------ Video Related ------------------------------ Video Card Manufacturer: Video Card Model: Chipset Used: BIOS Date: (If using UniVBE, The above information can be found by running uvconfig) Did the problem occur while in a VESA mode? If so, what is the VESA driver and version? (eg., UniVBE 5.1a, built into board BIOS, or manufacturer provided TSR) ------------------------------ Sound Related ------------------------------ Audio card brand and model: If DOS or a DOS box, please run the command "set > set.txt" then attach "set.txt" to the end of the report. ----------------------------- Network Related ----------------------------- What type of network connection was established when the error occurred? (modem, nullmodem, or network) If modem, Modem brand and model: If network, Network card brand and model: Network protocol/configuration: Modem brand and model: (only if modem problem) Network card brand and model: (only if netgame problem) Network configuration (eg., NET.CFG file): (only if netgame problem) Drivers, protocol stacks, and versions: (eg., lsl v2.14, exp16odi v2.33, and ipxodi v3.01) (only if netgame problem) ---------------------------------------------------------------------------
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