WebEx WebOffice Workgroup for Dummies (ISBN - 0471779547).pdf - For Dummies E-Book Collection (Revised) - obieq

WebEx ®

WebOffice ™

Workgroup

FOR

DUMmIES

‰

by Rick Faulk and Maureen Condon

WebEx ® WebOffice ™ Workgroup For Dummies ®

Published by

Wiley Publishing, Inc.

111 River Street

Hoboken, NJ 07030-5774

www.wiley.com

Published by Wiley Publishing, Inc., Indianapolis, Indiana

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WebEx and WebOffice are registered trademarks of WebEx Communications, Inc. All other trade-

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ISBN-13: 978-0-471-77954-4

ISBN-10: 0-471-77954-7

Manufactured in the United States of America

0987654321

1O/QU/QR/QW/IN

About the Authors

Rick Faulk is President of the Small Business Division of

WebEx Communications, Inc. and former President and CEO of

Intranets.com, which was acquired by WebEx in 2005.

Together the combined company provides a full range of

online collaboration solutions for the SMB and Enterprise

markets.

As President and CEO of Intranets.com, Rick was named a

2004 “Best Boss” by FORTUNE Small Business Magazine (FSB)

and Winning Workplaces. Under his leadership, Intranets.com

was selected by both Deloitte and Touche and Inc. Magazine

as one of the fastest growing companies in 2004.

Rick has more than 30 years of distinguished leadership in

high technology and has served as Vice President of Corporate

Marketing at PictureTel, Vice President of Worldwide Sales

and Marketing at Shiva Corporation, and Vice President of

Corporate Marketing at Lotus Development Corporation.

Before that, Rick founded First Software, a software distribu-

tion company, which grew to more than $175 million in rev-

enue in less than four years.

Maureen Condon is Marketing Programs Manager for the

Small Business Division of WebEx Communications, Inc.,

and was Customer Relationship Marketing Manager for

Intranets.com. She has 25 years’ experience in marketing for

Fortune 500 companies, small businesses, and technology

companies in the fields of online collaboration services, real-

time database services, IBM DB2 database management tools,

Windows Utilities, Peer-to-Peer technology, PC software, and

fault-tolerant supercomputers. Her bylined articles on tech-

nology and business have been published in more than 30

trade magazines and newspapers, including IBM eServer and

MASS High Tech.

Publisher’s Acknowledgments

We’re proud of this book; please send us your comments through our online registra-

tion form located at www.dummies.com/register/. For information about a custom

Dummies book for your business or organization, contact BrandedRights&Licenses@

Wiley.com .

Some of the people who helped bring this book to market include the following:

Acquisitions, Editorial, and

Media Development

Senior Project Editor: Zoë Wykes

Business Development Representative:

Sue Blessing

Editorial Manager: Rev Mengle

Cartoons: Rich Tennant

(www.the5thwave.com)

Composition Services

Project Coordinator: Kristie Rees

Layout and Graphics: Julie Trippetti,

Heather Ryan

Proofreaders: Betty Kish, Jessica Kramer

Indexer: Joan Griffitts

Special Help

From Wiley: Gabriele McCann

From the Small Business Division

of WebEx Communications, Inc.:

Christine Bataille, Corrine Battle,

Frank Brander, Roberta Burton,

John Carroll, Jeff Cody, Meredith Kench,

Karen Leavitt, Patrick Moran,

Derek Peplau, Greg Shenk

Publishing and Editorial for Technology Dummies

Richard Swadley, Vice President and Executive Group Publisher

Andy Cummings, Vice President and Publisher

Mary Bednarek, Executive Acquisitions Director

Mary C. Corder, Editorial Director

Publishing for Consumer Dummies

Diane Graves Steele, Vice President and Publisher

Joyce Pepple, Acquisitions Director

Composition Services

Gerry Fahey, Vice President of Production Services

Debbie Stailey, Director of Composition Services

Table of Contents

Introduction .......................................................1

About This Book .........................................................................1

Who Should Read This Book .....................................................2

How to Use This Book ................................................................2

Foolish Assumptions ..................................................................2

How This Book Is Organized......................................................3

Part I: WebOffice Workgroup...........................................3

Part II: Real-Time and Asynchronous Collaboration....3

Part III: The Part of Tens ..................................................3

Icons Used in This Book.............................................................4

Where to Go from Here ..............................................................4

Part I: WebOffice Workgroup...............................5

Chapter 1: Working Together Just Got Easier . . . . . . . . . 7

What Is WebOffice? .....................................................................8

Group Calendar .................................................................8

Document Manager ..........................................................9

Database Manager ............................................................9

WebEx Meetings..............................................................10

Task Manager ..................................................................10

Announcements ..............................................................11

Discussion Forums .........................................................11

Opinion Polls ...................................................................12

Contact Directories ........................................................12

Expense Reports .............................................................13

Administration Tools......................................................13

Realizing You’re Never Alone ..................................................13

Chapter 2: Taking Advantage of Hosted

Collaboration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Choosing a Hosted Service ......................................................15

Okay, What’s the Business Value?...........................................17

Financial Services firms .................................................17

Healthcare firms .............................................................17

Marketing and PR agencies ...........................................18

Consulting firms..............................................................18

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