apple_tv2.pdf

 Apple Technician Guide

Apple TV

Apple TV (2nd generation)

2010-09-28

 Apple Inc.

Under the copyright laws, this document may not be copied, in whole or in part, without the

written consent of Apple.

Every efort has been made to ensure that the information in this document is accurate. Apple

is not responsible for printing or clerical errors.

Apple

1 Ininite Loop

Cupertino, CA 95014-2084

USA

+ 1 408 996 1010

www.apple.com

Apple, the Apple logo, Apple TV, iTunes, Mac, Macintosh, and Mac OS are trademarks of Apple

Inc., registered in the U.S. and other countries.

Apple TV

Contents

Manual Updates 5

Apple Technician Guide introduced 28 September 2010 5

Feedback 5

Basics

Overview 7

Minimum System Requirements 7

Apple TV (2nd generation) At-A-Glance 8

Apple Remote At-A-Glance 8

Serial Number Locations 9

Note About Images In This Guide 9

Troubleshooting

General Troubleshooting 11

Update System Software 11

Safety First 11

What You Need for Testing 11

Cleaning Apple TV 11

Visual Mechanical Inspection 12

Training Resources 13

Technical Resources 13

Additional Troubleshooting 13

Customer Checks 14

Troubleshooting Functions 15

Symptom Codes 15

Basic Apple Remote Functions 16

Status Light 16

Troubleshooting Functions Chart 17

Restore 18

Function Test 19

Symptom Charts 21

Uncategorized Symptom 21

Booting/Power Issue 21

No Power/Dead Unit 21

Status Light Flashing Quickly 22

Input/Output Issue 24

Apple TV can’t access the network 24

Display Issues 26

The TV screen appears fuzzy or black 26

Control or Function 28

Remote Isn’t Working 28

Status Light Flashes Three Times 29

Alert Messages 32

Connect to iTunes Icon 32

Manual Updates

Apple Technician Guide introduced 28 September 2010

The manual covers the Apple TV (2nd generation).

Feedback

We want your feedback to help improve this and future Technician Guides!

Please email any comments to: smfeedback5@apple.com

2010-09-28

Apple TV (2nd generation) — Manual Updates 5

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