Mac Pro (Mid 2010).pdf

 Apple Technician Guide

Mac Pro (Mid 2010)

Mac Pro (Mid 2010) and Mac Pro Server (Mid 2010)

2010-12-06

 Apple Inc.

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Mac Pro (Mid 2010)

Contents

About This Guide

Manual Updates 9

Feedback 10

Basics

Overview 12

How to Identify Single- and Dual-Processor Conigurations 13

Serial Number Location 14

New Accessories 15

Magic Trackpad 15

Apple Battery Charger 17

Troubleshooting

General Troubleshooting 19

Update System Software and Firmware 19

Troubleshooting Theory 19

Emerging Issues 19

Hardware vs. Software 19

Wireless Troubleshooting 20

Mac Pro Firmware Updates 20

Memory Coniguration 22

Memory Diagnostic LEDs 24

PCIe/Graphics Cards 26

Functional Overview 27

Block Diagram 29

Common Reset Procedures 30

Power-On Self Test: RAM and Processor Veriication 32

Minimum Coniguration Testing 33

Processor Diagnostic LEDs 37

Symptom Charts Overview 39

Startup and Power Issues 42

No Power/Dead Unit 42

Intermittent Shutdown 45

Memory Issues/Kernel Panic and Freezes 48

No Video 53

Power, but No Boot 56

Noise/Hum/Vibration 57

Burnt Smell/Odor 59

Uncategorized Symptom 60

Communications 61

Ethernet Port/Device Issue 61

AirPort/Bluetooth: Defective Wireless Devices 63

No/Poor Wireless Signal 65

Wireless Input Device Loses Connection 67

AirPort Card: Kernel Panic 69

Wireless Performance Issue / Slow Connection 70

Wireless Input Device Doesn’t Pair 73

Uncategorized Symptom 74

Hard Drive/SSD Read/Write Issue 75

Hard Drive/SSD Not Recognized/Not Mounting 77

Hard Drive Noisy 79

Optical Drive Won’t Accept/Reject Media 80

Optical Drive Read/Write Data Error 82

Optical Drive Not Recognized/Not Mounting 84

Optical Drive Noisy 86

Optical Drive Not Performing to Specs 89

Uncategorized Symptom 90

Input/Output Devices 91

USB Port Does Not Recognize Known Devices 91

FireWire Port Does Not Recognize Known Good Devices 92

No Audio from Internal Speaker 94

Distorted Audio from Internal Speaker 95

Front Headphone Jack Has No Audio 97

Line-In Jack Has No Input 98

Line-In Jack Has Distorted Input 100

Rear Line-Out Jack Has No Audio 101

Optical Digital Audio In Has No Input 103

Optical Digital Audio Out Has No Output 105

Apple Wireless Mouse/Magic Trackpad Erratic Tracking 107

Apple Battery Charger Does Not Charge Batteries 108

Uncategorized Symptom 109

Mechanical Issues: Thermals and Enclosure 110

Computer Runs Slow with Fast/Failed Fans 110

Power Button Stuck 112

Internal Cables and Connectors Defective 114

Mechanical/Physical Damage 115

Uncategorized Symptom 115

Take Apart

General Information 117

Orientation 117

Tools 117

Parts Requiring Enclosure Replacement 117

How to Identify Single- and Dual-Processor Conigurations 117

Icon Legend 118

Note on Illustrations 118

Opening the Computer 119

Hard Drive/Solid-State Drive and Drive Carrier 121

Removal 122

Reassembly, SATA Drive and Carrier 122

Reassembly, SSD Drive and Carrier 123

SSD Carrier Adapter 127

Removal 128

Reassembly 129

Replacing the Carrier for SSD 130

Optical Drive Carrier and Optical Drive 131

Removal 132

Reassembly 133

Processor Tray 134

Memory DIMMs 136

Memory Coniguration 137

Removal 139

PCI Express/Graphics Card 140

Power Supply 149

AirPort Extreme Card 153

Bluetooth Card 155

Battery 157

Removal 158

Reassembly 158

PCIe Fan 159

Removal 160

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