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The Art & Science of Web Design
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The Art & Science of Web Design
Copyright © 2001 by Jeffrey Veen
All rights reserved. No part of this book shall be reproduced, stored in a retrieval system,
or transmitted by any means, electronic, mechanical, photocopying, recording, or
otherwise, without written permission from the publisher. No patent liability is assumed
with respect to the use of the information contained herein. Although every precaution
has been taken in the preparation of this book, the publisher and author assume no
responsibility for errors or omissions. Nor is any liability assumed for damages resulting
from the use of the information contained herein.
For everyone who has ever looked at the Web and asked
“Why?” rather than “How?”
International Standard Book Number: 0-7897-2370-0
Library of Congress Catalog Card Number: 99-069020
Printed in the United States of America
First Printing: December, 2000
01 00 99
4 3 2 1
Trademarks
All terms mentioned in this book that are known to be trademarks or service marks have
been appropriately capitalized. Que cannot attest to the accuracy of this information. Use
of a term in this book should not be regarded as affecting the validity of any trademark or
service mark.
Warning and Disclaimer
Every effort has been made to make this book as complete and as accurate as possible, but no
warranty or fitness is implied. The information provided is on an “as is” basis. The author and
the publisher shall have neither liability nor responsibility to any person or entity with
respect to any loss or damages arising from the information contained in this book.
Executive Editor Karen Whitehouse
Acquisitions Editor Michael Nolan
Interior Design & Production by Douglas Bowman
Indexing by Aamir Burki
Proofreading by Victoria Elzey
Cover by Jeffrey Veen
Cover Image Wendy Skratt
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Contents
Acknowledgments vii
Introduction ix
[ 1 ]
Foundations 1
Good design comes from a deep understanding of the
technologies behind the scenes.
[ 2 ]
Interface Consistency 30
Learning from convention will make your site better.
[ 3 ]
Structure 72
Information Architecture defined—from the Web’s
biggest sites, to the simplest user experience, to an
XML-enabled future.
[ 4 ]
Behavior 102
Designing with interactivity and self-aware content.
[ 5 ]
Browsers 134
With so many broken browsers, you’ll need a strategy for
designing for them all.
[ 6 ]
Speed 168
The performance of your Web site is the most critical
factor of its success.
[ 7 ]
Advertising 190
Being commercial is a reality. Is your site as effective as
it could be?
[ 8 ]
Object-Oriented Publishing 212
Harness the power of dynamic, database-driven Web sites.
Index 247
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vii
Acknowledgments
“If I have seen further, it is by standing on the shoulders
of giants.” — Isaac Newton, 1676
This book would not have been possible without years of
collaboration with some of the most talented people in the
industry. Specifically, I am eternally grateful to have had the
opportunity to work with HotWired’s creative director
Barbara Kuhr. Not only did she spark many of the theories
and processes in this book, but put together an unbelievably
competent and articulate design team. Two of those design-
ers in particular, Eric Eaton and Douglas Bowman, have
been indispensable sources of inspiration. Doug also
designed this book, and spent long hours making sure every
detail was perfect.
I’m also thankful that I was able to convince Steven
Champeon to edit this book. He suffered through countless
iterations and desperate phone calls when I couldn’t find
the words for the ideas I had. He has inspired much of this
work, and has pointed me in the right direction on matters
of small-batch bourbon and alternative country music.
The folks at New Riders have been a joy to work with.
Michael Nolan and Karen Whitehouse encouraged me to
take on this project and pushed me to make it the best it
could be. They also took me out to dinner a lot, which
really helps.
I also had many, many conversations during the writing
of this book that helped to make it what it is. Among
those who’s opinion I value are Joel Truher, Peter Merholz,
Taylor, Tim Gasperak, Christina Wodke, Jon Littell, Drue
Miller, Steven Johnson, Mike Kuniavsky, Nadav Savio,
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