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Page i

Cisco ® Packetized Voice and Data Integration

Page ii

McGraw-Hill Technical Expert Series

Albritton Cisco IOS Essentials 0-07-134743-7

Burton Remote Access for Cisco ® Networks 0-07-135200-7

Fischer Configuring Cisco Routers for ISDN 0-07-022073-5

Held and Hundley Cisco Security Architectures 0-07-134708-9

Lewis Cisco Switched Internetworks:VLANs, ATM, and Voice / Data Integration

0-07-134646-5

Lewis Cisco TCP / IP Routing Professional Reference, 2 / e 0-07-041130-1

Long Cisco ® Internetworking and Troubleshooting 0-07-135598-7

Nam-Kee Configuring Cisco ® Routers for Bridging DLSW and Desktop Protocols

0-07-135457-3

Parkhurst Cisco Multicast Routing and Switching 0-07134647-3

Parkhurst Cisco Router OSPF 0-07-048626-3

Rossi Cisco and IP Addressing 0-07-134925-1

Rossi et al. Cisco Catalyst LAN Switching 0-07-134982-0

Sackett Cisco Router Handbook 0-07-058098-7

Slattery and Burton Advanced IP Routing with Cisco Networks 0-07-058144-4

Van Meter Cisco and Fore ATM Internetworking 0-07-134842-5

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To order or receive additional information on these or any other McGraw-Hill titles, in the

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Page iii

Cisco ® Packetized Voice and Data Integration

Robert Caputo

CCIE TM #13312

Page iv

Copyright © 2000 by The McGraw-Hill Companies, Inc. All rights reserved. Printed in the

United States of America. Except as permitted under the United States Copyright Act of 1976, no

part of this publication may be reproduced or distributed in any form or by any means, or stored

in a data base or retrieval system, without the prior written permission of the publisher.

1 2 3 4 5 6 7 8 9 0 AGM/AGM 9 0 4 3 2 1 0 9

0-07-134777-1

The sponsoring editor for this book was Steven Elliot, the managing editor was Jennifer Perillo,

the editing supervisor was Ruth W. Mannino, and the production supervisor was Claire Stanley.

It was set in New Century Schoolbook by Victoria Khavkina of McGraw-Hill's desktop

composition unit in cooperation with Spring Point Publishing Services.

Printed and bound by Quebecor / Martinsburg.

This study guide and/or material is not sponsored by, endorsed by or affiliated with Cisco

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Systems, Inc. Cisco ® , Cisco Systems ® , CCDA TM , CCNA TM , CCDP TM , CCNP TM , CCIE TM ,

CCSI TM , the Cisco Systems logo and the CCIE logo are trademarks or registered trademarks of

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Page v

This book is dedicated to my loving wife, Karma.

Page vii

Contents at a Glance

Chapter 1

Introduction

1

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Chapter 2

Packetized Voice Overview

7

Chapter 3

Voice Concepts for Data Engineers

31

Chapter 4

Quality of Service for IP Traffic

63

Chapter 5

Quality of Service for Frame Relay

111

Chapter 6

Understanding Voice Ports and Dial Peers

145

Chapter 7

Developing a Dial Plan

183

Chapter 8

Integrating It All

219

Chapter 9

Sample Configurations

261

Chapter 10

VoIP Case Study

305

Appendix

319

Index

327

Page ix

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Contents

Foreword

xix

Acknowledgments

xxi

Chapter 1

Introduction

1

Topics Covered

3

Telephony Basics

4

4

Quality of Service

Cisco Voice Concepts

5

Network Planning

5

Network Implementation

5

Products

5

Who Should Read This Book?

6

Level of Detail

6

Chapter 2

Packetized Voice Overview

7

Introduction

8

Business Drivers

8

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