once-upon-a-time-using-story-based-activities-to-develop-breakthrough-communication-skills.pdf

About This Book

Why is this topic important?

Breakthrough communication occurs when ideas, thoughts, feelings, learning, knowledge, in-

sights, and wisdom that might otherwise have remained dormant are allowed to emerge in an

evocative but safe way. Breakthrough communication obliterates barriers and puts us in touch

with ourselves and in connection with others. Imagine people deeply connecting with each other.

This whole new level of communicating is a place where active listening to each other, reflecting

on our experiences, and synthesizing new insights from each other’s experiences are common-

place. Stories help people to communicate with one another in surprising ways. By sharing sto-

ries, we are better able to express and appreciate our differences. The social network of stories

becomes the fabric for meaning to emerge. Our differentiated sets of experiences are integrated

and tied together by the rich, fluid nature of stories. In this medium of stories, we create the

foundation for building a true community of learners.

What can you achieve with this book?

Once Upon a Time will show you how to develop exceptional communication skills, and it will

serve as an invaluable resource for helping others do the same. Stories are a natural part of how

we communicate. Yet many of us are unaware of the different ways we use stories. We will take

the intuitive aspects of communicating through stories and break it down into repeatable prac-

tices and essential competencies. The story-based activities in the second half of the book will

give you powerful, easy to lead, structured, experiential exercises that can be used in a variety of

settings and for lots of different purposes that go beyond training.

How is this book organized?

Once Upon a Time is divided into two parts. Part One of the book offers story-based techniques

and tools for developing breakthrough communication. Topics covered include how stories func-

tion, what role they play in effective communication, how stories are wonderful tools for creat-

ing experiential learning, the five levels on which stories operate, and nine ground rules for

working with stories. Developed from research with Fortune 500 companies, a story-based com-

munication competency model is presented, along with a tool to measure them. Part One ends

with guidelines on how to help others make sense out of their stories.

Part Two of the book is a collection of story-based activities for developing breakthrough com-

munication skills. The introduction to Part Two provides two charts to help you select the activity

best suited for your purposes. The book’s table of contents will also be helpful, since it includes short

descriptions of all the activities. Part Two ends with tips and techniques for telling stories, selecting

stories, and “story energizers”, short and fun story-based exercises for recharging a group. The

CD-ROM accompanying the book includes many resources and handouts to support you.

About Pfeiffer

Pfeiffer serves the professional development and hands-on resource needs of

training and human resource practitioners and gives them products to do their

jobs better. We deliver proven ideas and solutions from experts in HR develop-

ment and HR management, and we offer effective and customizable tools to

improve workplace performance. From novice to seasoned professional,

Pfeiffer is the source you can trust to make yourself and your organization

more successful.

Essential Knowledge Pfeiffer produces insightful, practical, and

comprehensive materials on topics that matter the most to training

and HR professionals. Our Essential Knowledge resources translate the expertise

of seasoned professionals into practical, how-to guidance on critical workplace

issues and problems. These resources are supported by case studies, worksheets,

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Essential Tools Pfeiffer’s Essential Tools resources save time and

expense by offering proven, ready-to-use materials—including exercises,

activities, games, instruments, and assessments—for use during a training

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Pfeiffer also recognizes the remarkable power of new technologies in ex-

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